James Hayes
@parceljames
Director of Business Development | @Parcelhub, part of @WhistlUKNews ... 2 kids, incredible wife, loving life! Views my own. #ecommerce #parcel #delivery📦📦
ID: 863172676940070912
http://linkedin.com/in/jameshayesdeliveryexpert 12-05-2017 23:22:57
159 Tweet
458 Followers
1,1K Following
Listen to this new podcast featuring ian_hammersley, Mark Hammersley of smartebusiness & James Hayes, who delve into how #delivery is not a commodity and how it's a really important part of getting your #customerservice right and receiving repeat business. lnkd.in/gXceZ5C
Join Parcelhub along with partners Brightpearl and TymeOnline for a #FiresideChat where we will discuss consumers' huge shift to online and its impact on your Operations, Sales Channels, Fulfilment & Delivery: lnkd.in/dhJ92ku
In this new podcast, James Hayes shares his unique insights (with Phill Kay - SVP Global Partnerships Segmentify) into how COVID has affected eCommerce, including how it has become more important than ever to gain control over #faileddeliveries! lnkd.in/egUnMhB
Thanks to our use of @FreshworksEU’s customer support software, Freshdesk 🙌, we have increased our productivity and handled double the number of #supporttickets per agent, all while our customer service agents have been working from home. lnkd.in/epHzEss
As the pandemic closed brick and mortar stores in UK, Parcelhub Ltd were delivering ‘Christmas-levels’ of volume through the lockdown. Find out how they managed a surge in tickets across a wide range of channels using Freshdesk 🙌. 👇 youtube.com/watch?v=wRr8UF…
How Parcelhub Ltd achieved 100% of their SLAs over the lockdown despite a 100% increase in tickets. (A thread)
“Due to the pandemic, the mix of shipments has massively shifted. Capacities are stretched more than ever.”- James Hayes, Director, Parcelhub Ltd Learn how Parcelhub managed evolving customer behaviour. youtube.com/watch?v=wRr8UF…
Parcelhub, along with Freshworks Inc, is pleased to host a series of Ask Me Anything (AMA) sessions titled, "eCommerce Bootcamp". lnkd.in/e3bbe6t
In episode 6 of the Space Bar Podcast, we're discussing the early impact of #Brexit on #eCommerce with James Hayes Parcelhub Ltd, Mark Dubarry of Ireland, and Stephen Kenealy, our strategy director. 🚀 Listen here: lnkd.in/dkAxwiK
Join James Hayes, Director of Business Development at #Parcelhub along with Shopify, PayPal, Medallia and Amazon Web Services / AWS UK & Ireland as we dissect the year gone by and chart out a crisis-proof #CXroadmap for your retail brand: lnkd.in/enGsasa