Is artificial intelligence the new normal in the everything-customer world? Research says "Yes" #ExperiencesThatMatter #CX avaya.com/blogs/archives… #avayanation

We're looking forward to it, too! Always glad to participate in and sponsor this great event. IAUG #AvayaEngage #ExperiencesThatMatter

Learn more about LumenVox's new ASR engine with transcription. Based on comparisons vs top ASR competitors in the market, LumenVox has the highest performance & highest accuracy. Join us on August 24 at 11:00 am PT for 30 min. Register now! bit.ly/2WNMcj8 #CX #Webinar

The newest TalkingHeadz interview podcast is poasted. Dave Michels and Evan Kirstel #B2B #TechFluencer feel insecure talking with Brett Shockley of Journey #CCaaS #ZeroTrust bit.ly/3ze755k

LumenVox put its new ASR engine with transcription to the test against the largest transcription engines in the world using independent, third party test sets. The outcome: LumenVox is 36% more accurate! Request a demo now: lumenvox.com/demo/ #SpeechRecognition #VoiceFirst

Thrilled w Avaya's strategic investment in Journey bringing our award winning Trusted Identity Platform to Avaya's core cc offers. Our Zero Knowledge Network drives extraordinary CX, protects customer data & streamlines #contactcenter operations. journeyid.com/avaya/

There will be a significant rise in virtual meetings over the next few years. Download the Gartner Market Guide to learn how to make the shift to #VirtualMeetings: hubs.li/H0W3F390

Auto Dialers are designed to reduce the time an agent spends on unanswered calls but most dialers aren't very "smart." Learn how to drive operational efficiency in your contact center by utilizing Voice Activity Detection (VAD) based in ML or AI. bit.ly/3kLy9V8

The benefits of voice biometrics can be used to simplify and secure the customer and employee experience in a variety of scenarios, while reducing call queues, processing times and costs. Learn more: bit.ly/3AP8Wya #Biometrics #VoiceFirst #Security

Webinar I Sept. 14 I 10AM PT / 1PM ET We’re excited to have the team from Opus Research along with LumenVox's CPO Joe Hagan as they discuss how speech and voice technologies are shaping next-generation customer and employee experiences. Register now! bit.ly/3hkXwuL

Strongly recommended! and there's still time to register.

What is Composable #CX? Think of it as LEGO® bricks that are easily added, removed, changed or exchanged to create and evolve unique experiences that leave customers feeling connected to your brand and employees more engaged via @forbes by Genesys bit.ly/3BA6DzH

LumenVox partnered with Computacenter to deliver a fast, efficient IVR that encourages self-service utilizing Automatic Speech Recognition and Text-to-Speech for a low cost US Airline. Learn more about the deployment lnkd.in/eh7EP5XJ #VoiceFirst #SpeechRecognition #CX

Based on comparisons vs. other ASR engines in the market, LumenVox leads them all in accuracy and performance. Learn more about our new ASR engine with transcription during this on demand webinar. bit.ly/3BOWS0C #speechrecognition #CX #ASR #webinar

Hear ye! Hear ye! INI OutboundStudio™ Helps Avaya Contact Center Customers Boost Proactive Notification Strategy - now rated Avaya Compliant with Avaya OneCloud™ CCaaS solutions #ccaas #contactcenter #POM #SMS prlog.org/12892354-ini-o…

Need to replace #NuanceOSA? INI Interactive Speech Attendant 2.0 hit the shelves today and it's bigger and better than ever with support for dynamic menus and multiple languages tinyurl.com/yxhafjpk #ivr #selfservice #contactcenter #avaya #lumenvox

LumenVox partnered with Computacenter to deliver a fast, efficient IVR that encourages self-service utilizing Automatic Speech Recognition and Text-to-Speech for a low-cost US Airline. Learn more about the deployment hi.switchy.io/6Ylc #VoiceFirst #SpeechRecognition #CX

Congrats to LumenVox on its latest award! Read all about it here. #biometrics #technology #SpeechRecognition #VoiceBiometrics ow.ly/NS2z50HbLRj

LivePerson Taking Curiously Human™ Approach to a Better Customer Experience - opusresearch.net/wordpress/2022…