#ContactCenter agents know the huge role they play in #customerexperience, and that it’s important for them to be the “In Real Life” happy face of the company. These technologies will help them stay happy. bit.ly/2V4mS1V

Burbank Water & Power deployed non-threatening automated #outbound calls to members with delinquent accounts, leading to a 25% reduction in collection efforts and 15% fewer service disconnects due to customers making their account balance current. bit.ly/2LtvIa3

Make #ContactCenter routing less tedious with INI LaunchPort. Send callers where they need to be, automatically. interactivenw.com/ivr-self-servi…

INI AudioMenus' easy UI enables admins to easily design and deploy sophisticated routing applications that can transfer callers to an agent, to a self-service application, to another audio menu, or simply end the call or application. interactivenw.com/ivr-self-servi…

With the ability to perform automated #outbound over voice, SMS, and email channels, the Avaya POM platform affords an exceptional number of solutions, providing value for almost every enterprise. interactivenw.com/2018/avaya-pom…

The idea of being forced through a maze of #IVR menus, placed in queue, and then given the choice to sit there, hostage-like, or hang up seems downright quaint in this day and age, doesn’t it? #Callback is the solution. bit.ly/2WqvwJn

When it's time to launch #outbound campaigns, like appointment reminders, look to INI, the #Avaya Proactive Outreach Manager experts. interactivenw.com/ivr-self-servi…

Just two weeks until #AvayaENGAGE and we're proud to be a sponsor again. Not registered yet? No problem! Click to use our exclusive promo code for 20% off registration: avaya20.snoball.events/e/interactive-…

It was great to see many of our partners and customers at the #AvayaEngage2020 welcome party last night! Stop by our booth (733) tonight if we missed you!

We are very excited to partner with LumenVox on the release of our newest product, INI Interactive Speech Attendant, which provides a natural, voice-enabled front desk experience for any size organization. Read more below.

Here’s everything you need to know about conversational #AI for customer experience. ➡️ tinyurl.com/1fzyl045 #ExperiencesThatMatter #ContactCenter

We're looking forward to it, too! Always glad to participate in and sponsor this great event. IAUG #AvayaEngage #ExperiencesThatMatter

Excited to say our #Avaya #POM offering is now DevConnect compliant! #ccaas #POM #outbound #ivr

Need to replace #NuanceOSA? INI Interactive Speech Attendant 2.0 hit the shelves today and it's bigger and better than ever with support for dynamic menus and multiple languages tinyurl.com/yxhafjpk #ivr #selfservice #contactcenter #avaya #lumenvox

The stoke is high for #AvayaEngage, which starts this Sunday! Check out our session on #outbound for ways to improve your #cx strategy

Hear ye, hear ye, read all about it! The INI newsletter is hot off the press with the latest #contactcenter news on #cx #outbound #AvayaEngage and more. Check it out here: tinyurl.com/48rmw55

We're looking forward to seeing you at #avayaengage today. Stop by booth 250 to say hello!

Today at 3:10 Eastern at #avayaengage in room Southern II: Don't miss our session on #outbound strategy for an in-depth look at how proactive notification can improve #CX for your organization.

Happy Holidays from INI, and may all of your #contactcenter wishes come true in 2022!

INI turns 30 today! We’re grateful for the contributions of all of our employees, customers, and partners who made this milestone possible, and we look forward to working together for many years to come! #cx #contactcenter