If you have not yet seen @jonyablonksi's beautiful collection of Laws of UX yet I HIGHLY recommend you do so: lawsofux.com Amazing work Jon!

A metaphor for design and code collaboration, perhaps!

cmo.com/features/artic… The 2019 mobile report is full of good fodder for those looking to bolster their #cx investments. #mobiledesign #mobilestrategy

Definitely worth not summarizing in a tweet and I hope we get to share the recording at a later time. Geraldine Just Follow TheEverywhereist on Threads’s talk titled “The Smart Woman’s Guide to Surviving Online Abuse”. Watch it! Not just for women. #YoastCon

In 1980, when MTV first went on the air (and for a few years afterward), rap music was not something they'd want to air. Here we are 39 years later... that took WAY too long.

Quick take: AR may be the future of experience design, but where it's most needed (medical / military) will be the most regulated, creating a push for some of the biggest opportunity for UX/CX/Design folks to learn and work harder than ever. #experiencedesign #AR #futuredesign

Finally, some GREAT news in the #CX world! Customer sat with #livechat is on the rise. See Dan Gingiss's commentary on the Comm100 reporting featuring #CX experts like Shep Hyken, @CustomerIsFirst, Erica Marois, Shane Goldberg, Jeff Toister, Beck Roemen, Jeremy Watkin forbes.com/sites/dangingi…

truth.

'User control and freedom' is of increasing ethical importance. Tech is becoming a more intimate part of user lives and user boundaries are becoming more flexible. So where do designers draw the line? How do we respect control when users are relaxing it more? #uxchat

theverge.com/2019/3/1/18246… #MSFT on the way back to AI power. This is a great #cx feature.

If you find yourself saying, "My organization just doesn't get CX!!" we need to talk about your approach, and how you can rise up and have a voice. See us HELLO CX for help. #cx #experiencedesign

hbr.org/2019/02/how-to… Great article to get you past the damage we do to ourselves when we harp on a mistake. #cx #failforward

Find the reason for the bad organizational debt, and work on that first. #cx

What makes effective design delicious? Ingredients: collaboration, empathy, data, and a splash of failure. Mix well. What's your recipe? #cxdesign #hungrytweets

Here to serve. Remotely, that is. #cx #ux #uxdesign instagram.com/p/B_p6V9WAf6y/…

Here to help. :) #creativestrategy #uxstrategy #workshops #focusgroups #virtual #IA #training #marketing #digitaltransformation #planning #uidesign #uiux #brandingdesign #brandidentity #freelance #hellocx #cxstrategy #cxtransformation #cxm

Does Your Product Meet These Five Usability Criteria? #ux #usability interaction-design.org/literature/art…

Let's check in - how is everyone doing today? If you don't want to share publicly, but need someone to talk to, drop me a DM - they're always open, and I'm here for all of you. #ux #design #uxtalk #covid19