Hiring #cx champions is great. Growing and supporting them is even better. hellocx.com/blog/2019/1/28…

Most viewed article in January. Saving money is always a good idea, if done correctly, and for the right reasons. hellocx.com/blog/2019/1/5/… #cx #cxstrategy #hellocx

A metaphor for design and code collaboration, perhaps!

cmo.com/features/artic… The 2019 mobile report is full of good fodder for those looking to bolster their #cx investments. #mobiledesign #mobilestrategy

In 1980, when MTV first went on the air (and for a few years afterward), rap music was not something they'd want to air. Here we are 39 years later... that took WAY too long.

Quick take: AR may be the future of experience design, but where it's most needed (medical / military) will be the most regulated, creating a push for some of the biggest opportunity for UX/CX/Design folks to learn and work harder than ever. #experiencedesign #AR #futuredesign

Potential Employers: There is absolutely no good reason to have a 10 step resume submission process. That's dark ux design... Make it stop.

Our world is now, more than ever, the battle between onstage and backstage. It’s when they _don’t_ look at the camera that you’ve captured something resembling reality.

How to learn empathy: the short list. #UXChat

Finally, some GREAT news in the #CX world! Customer sat with #livechat is on the rise. See Dan Gingiss's commentary on the Comm100 reporting featuring #CX experts like Shep Hyken, @CustomerIsFirst, Erica Marois, Shane Goldberg, Jeff Toister, Beck Roemen, Jeremy Watkin forbes.com/sites/dangingi…

If you find yourself saying, "My organization just doesn't get CX!!" we need to talk about your approach, and how you can rise up and have a voice. See us HELLO CX for help. #cx #experiencedesign

hbr.org/2019/02/how-to… Great article to get you past the damage we do to ourselves when we harp on a mistake. #cx #failforward

Designing for beauty isn't always very logical... facebook.com/theuncomfortab… #uxdesign

nytimes.com/2019/03/07/tec… Smart move.

Technical, process, and commerce debt will stop any organization from being truly innovative. Rather than spending money "chasing the new", it may be time to work on receding the reasons. #cx

Today's life lesson: Always check the SPAM folder... Google is sometimes "too" good at their own game. #themoreyouknow #rookiemistake

Today’s discussion in an interview - differentiating between short and long term creative goals - has me wishing I still had some older work assets. Note to self: hoard better.

OUTSTANDING customer service by JetBlue ‘s Jill McBarron on flight 1152 - could not have been more amazing dealing with some sensitive stuff up front. She rocks!

Here to serve. Remotely, that is. #cx #ux #uxdesign instagram.com/p/B_p6V9WAf6y/…