There is one other form of free that I love, and that’s hassle-free.

Something I know your customers will love, too.

youtu.be/G-TqO9cQjP0?si… #customerservice #customerexperience #CX

Sit down with your team and ask 2 questions:

1. How do we show our customers we respect them?

2. Are we doing anything that would show our customers we don’t respect them—even if that’s not our intention?

Read more: forbes.com/sites/shephyke… #customerservice #customerexperience

It doesn't matter what business we are in. We compete for customers. What we sell has to do what it is supposed to do. We have to deliver with service.

The customer is NOT always right!

But, they are always the customer. So, when they are wrong, you must let them be wrong with dignity and respect.

Watch the latest episode of The SUPER AMAZING Show with me and Brittany Hodak! youtu.be/bftf10Ffp_U?si… #CX #CustomerSuccess

You may be surprised to hear us say this, but...

The customer is NOT always right! 🚫

In episode 18 of The SUPER AMAZING Show, @hyken and I talk about how to let your customers be wrong with dignity and respect.

Watch here: youtu.be/eGLprOmr0oQ

There is an operational side of service and a people side of service. Don't confuse the two of them. In a perfect business, you need both.

Don't miss this week's episode of #AmazingBusinessRadio with Simon T. Bailey, author of Resilience@Work, to talk about how building resilience can positively impact customer service.

hyken.com/amazing-busine… #customerexperience #employeeexperience

Our challenge to you this week: learn something new about each of your employees!

Learn more: hyken.com/superamazingsh… #employeeexperience #employeeengagement #employeeculture

61% expressed feeling disrespected by companies, particularly in regard to their time. Whether it's lengthy hold times or waiting endlessly for a response, customers are quick to notice when their time isn't valued.

zurl.co/aCsu #Respect Forbes

People shop at stores for the interaction unless they are in a rush. Self-service automation seems to contradict why a shopper might go to a brick-and-mortar location.

If a shopper is time-pressed, then they can shop online (which avoids interaction with other stakeholders in…

Great service is not the end – the final answer. It's a process that is ongoing, ever changing & is always being adapted to meet the needs of the current situation.

We should never let up in our continuous efforts to improve our customer experience. Our customers, not our competition, are the reason customer service is important to you.

hyken.com/customer-servi… #customerservice #customerexperience #CX

As customers, we want the best. We want good service. Yet, sometimes, we don't get it. But when they put in the effort and attitude, we usually give them a second chance.

Everybody has angry customers - some are angry because they have complaints, and some customers are just having a bad day. Whatever the reason may be, learn how to deal with angry customers at some point.

Here's how: youtu.be/ZXH_HTEpqOU?si… #customerservice #CX

Join me weekly for valuable insights on customer service, CX, and more through the Amazing Business Newsletter.

Don't miss out—subscribe today for amazing customer service and CX insights! linkedin.com/newsletters/am… #customerservice #customerexperience #CX

If your company could be like any other company, what would you want it to be like?

hyken.com/customer-servi… #customerservice #customerexperience #CX

It’s been well over a century since self-service automation was introduced to the public. But many customers have not yet embraced it. Why?

forbes.com/sites/shephyke… #customerservice #customerexperience #CX

Recognize that service is a process. It is ongoing. You & your company should always be striving to improve, even if you are already at the 'Trademark' level.

Catch this Amazing Business Radio with Evan Klein of Satrix Solutions.

He talks about how to leverage customer feedback to enhance every stage of the customer journey.

hyken.com/amazing-busine… #customerservice #customerexperience #CX

I’m discussing mastering CX through exceptional customer interactions on the latest episode of CX Champions.

Thank you to @teamHGS for hosting! Tune in here: bit.ly/3WfbWlp #customerservice #customerexperience #CX