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#ContactCenter #AgentWellbeing #AI #SymTrain #InnovationInTraining

An appreciable 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐫𝐞𝐬𝐮𝐥𝐭𝐬 in an increased client retention rate.

During the recruitment process, make sure to look out for some remarkable traits in a customer service representative.

#CustomerServiceWellness #AgentWellbeing #CSAgentHealth

Did you know 70% of contact centre employees report high stress levels? See how using AI can tackle burnout and transform employee wellbeing: tinyurl.com/bdwcrz5y #Cirrus #AI #Zen #AgentWellbeing

As AI transforms, remember the 47% of managers facing high agent turnover challenges. Agents are an invaluable investment—prioritize their well-being for stability and success. #ContactCenter #CX #AgentWellBeing bit.ly/3GkvTxR

Happy employees equal happy customers so prioritising #agentwellbeing is vital in ensuring #ContactCentres have a happy and engaged workforce. Read about IPI’s five resolutions for 2023 to do just that:

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Some inspiring words. agentwellbeing's photo instagram.com/p/5X4ASaydds/

Not everyone's working from home experience is the same. Our infographic contains some though-provoking numbers. #agentwellbeing #contactcentre #virtualcontactcentre pbynd.co/8xxbg

Your morning read: Six tips to keep your agents happy and motivated through uncertainty

#risingcosts #agentwellbeing #contactcentre

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Hear from Dr Phoebe Asquith, Sabio Group, Lead Psychologist and Employee Wellbeing Consultant at Genesys Benelux G-summit. She’ll be discussing the behavioural science of #AgentWellbeing : a new era of healthier more sustainable workplace cultures.

👉ow.ly/MFaC50LOJZM

We are delighted to have Angela McKenna, SVP Global Talent Development @Salesforce join our leading panel of experts as discuss agent wellbeing in the #hybridworkplace . Tune in on the 25th March at 10 am. Register here: #Agentwellbeing pbynd.co/9nvw2

.Intradiem and @Thrive bring Reset sessions to contact center agents in real-time

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#agentwellbeing #burnout #contactcenter #healthandwellbeing

Boost agent well-being and performance with a solid performance management framework. Empower leaders with insights and tools to drive consistency and positive culture. Get on track with Puzzel. 🏃

#PerformanceManagement #AgentWellbeing #ContactCenters
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“What organisations need to remember is that happier Advisors mean happier customers...and happier customers can only be good for business.'

Read more 👉 ow.ly/GAN750MlnNJ

#contactcentre #agentwellbeing #customerservice #CX