Now is the time to take note, put those notes aside, and after we have emerged from the crisis, to place a new emphasis on AI for proactive advice that serves both the enterprise and the customer... by my former colleague Michael Maoz.

Well said Michael!

A good read - What Everyone’s Getting Wrong About the Toilet Paper Shortage by Will Oremus in Marker by Medium marker.medium.com/what-everyones… #Covid19

#ContactCenter reports from the #COVID19 #RemoteWork front lines. Thanks to Brad Cleveland Olive Huang SERENOVA Michael Pace ICMI Gartner …archcustomerexperience.techtarget.com/news/252481259…

Summary of my thoughts on recent discussions I had with clients and customer service technology providers. #covid19 #customerservice #GartnerCX blogs.gartner.com/olive-huang/th…

Brilliant speech #COVID19

Michael Maoz, SVP of Innovation Strategy at Salesforce, is a customer experience and customer engagement management expert. Michael Maoz shares his thoughts on impact of COVID-19 pandemic on customer service, digital transformation and the next normal zd.net/2Z9ZunA

Technology to improve the life of our customers and employees benefits most from the Jobs to be Done framework. medium.com/salesforce-arc…

For the first time service resilience is more important than efficiency - Read my latest article at #salesforce blog. salesforce.com/au/blog/2020/1…

It’s Time To Up-level the Role of the Service Agent — Here’s Why salesforce.com/blog/employee-… via Salesforce

What makes a technologist great? Read: The priceless value of a Technology Professional with a renaissance mind. link.medium.com/43WyLCrzodb

Read my latest blog on measuring customer service experience - starting the year by getting the CX basics right! #crm #customerexperience #customerservice

Getting value out of AI - by @BrianSolis (via @techcrunch) techcrunch.com/sponsor/salesf… cc/ Vala Afshar Michael Maoz Salesforce Tiffani Bova Peter Coffee

My latest blog on the importance of collaborative customer service in today’s uncertain environment.

#womenintech

For customer service, speed and agility in the platform to quickly change, build, iterate is ever more important. Listen to the latest sound bites that I recorded together with a group of fine minds from #Salesforce on the technology trends to watch now. sforce.co/3dn1ct4

How do you jump start an AI program? I just published How to choose an AI strategy on Salesforce link.medium.com/ZH3fnRmz9fb to speed things up!

I'll be hosting a fireside chat with Adam Geneave (Chief Customer Happiness Officer, AirAsia) at #SalesforceLive Asia on 27 May about Building a Resilient Service Organisation for the Future. Don't forget to register here: sfdc.co/lRiEv.

Don't miss Salesforce's John Taschek in conversation w/@FuturumResearch's Daniel Newman tmrw at 8:30am PT. #SixFiveSummit bit.ly/3gfbkqn

No fluff, no filler - just real Architects talking real value. Join Chris De Gour and Greg Beltzer at #TDX22