Join me - Customer Service as Pandemic becomes endemic!! 1:30PM EST today …athome.customercontactweekdigital.com/people/yysCqDy…

"Don’t just reimagine your business—reimagine your relevance." Marc Benioff cloudwars.co/salesforce/the… Bob Evans Salesforce Dan Farber #Stand with Ukraine 🇺🇦 #NeverAgain Vala Afshar Tiffani Bova Brian Solis

Why digitilization has increased the importance of the field service call and is this still true in a post-pandemic world fieldservicenews.com/blog/why-digit…

Congrats Ohana! Salesforce is #4 in the 2020 World's Best Workplaces ⁦⁦FORTUNE⁩. We’re hiring for 4000 new jobs in the next six months. Send your CV to [email protected]. Join our team ⁦Salesforce Careers⁩. fortune.com/worlds-best-wo…

Technology to improve the life of our customers and employees benefits most from the Jobs to be Done framework. medium.com/salesforce-arc…

It’s Time To Up-level the Role of the Service Agent — Here’s Why salesforce.com/blog/employee-… via Salesforce

What makes a technologist great? Read: The priceless value of a Technology Professional with a renaissance mind. link.medium.com/43WyLCrzodb

I've donated to #heartwalk www2.heart.org/site/TR?px=980… Always with us, Amy.

Salesforce is loading a 787 with medical supplies and will land it in India next week. All of our hearts and prayers are with our brothers and sisters in India.❤️🇮🇳 May they all be protected, healed, & blessed. cnb.cx/3gM1Jb7

How do you jump start an AI program? I just published How to choose an AI strategy on Salesforce link.medium.com/ZH3fnRmz9fb to speed things up!

Excited to be speaking with Vala Afshar and Ray Wang on disrupTV at 2PM EST. lnkd.in/dxcHH7Dx #DisrupTV DisrupTV Why is excellence consistency so difficult?

Who looks beyond Sales? The CRO, at least the very best, and they are growing in number! salesforce.com/resources/arti…

Business executives ignored field service. Until the pandemic! Field Service Three Trends Driving the Field Service of Tomorrow by Michael Maoz customerthink.com/three-trends-d… via @CustomerThink

“Humans are Quantum, not zeroes and ones.” Professor Lara Jehi, Cleveland Clinic speaking today at the IBM Quantum Summit. events.bizzabo.com/quantumsummit2…

Whats your vision for transformational capital? justcapital.com/mission-impact/

Great read on an important ESG concept open.substack.com/pub/terraformn…

The Future of Field Service Is All About These 4 Technologies salesforce.com/blog/future-of… via Salesforce Field Service is where you can really see a technology Trifecta: unlocking human potential, making field work safer, and lowering carbon emissions.

AI needs to be a sharp knife, not a blunt object. With a focus on better business outcomes for specific tasks and processes, the customer AND employee experience improve. Check out: How to Succeed with AI to Reshape Customer Service Roles salesforce.com/blog/ai-redefi… via Salesforce