What am I doing this week? Oh, just headlining the Glia Digital Customer Service Summit with some other guy you may have heard of. I. AM. GIDDY.

#Magic #Interactions #CustomerService #CustomerExperience #CX #DigitalCustomerExperience
Earvin Magic Johnson

In NYC next week? Work in multifamily real estate? Join me for “The How, Why and ROI of Resident Experience” at #RETCON on Monday, April 3. retcon.venn.city

#ResidentExperience #realestate #realestate technology #realestate tech #retech

Will you be in NYC this week? Join me Thursday at Informatica's MDM & Data Governance Summit to learn how you can create customer loyalty with data-driven results.

#data #mdm #data governance #customerexperience #customerloyalty
now.informatica.com/MDM-DG-Summit-…

Hi KQED Forum! I sometimes use LEGO with my clients to help them articulate what kind of experiences they want to deliver to customers. It gives them another way to think and express themselves. #custexp #CX

Don't miss out! Today's the last day to save on my next virtual Journey Mapping Bootcamp + other #CX training programs. See all of the deals here: kerrybodine.com/cyber-monday-s…

kerrybodine.com/virtual-journe… #CX #custexp #employeeexperience #Training

At Bodine & Co., Cyber Monday lasts for two whole weeks! 🗓🗓 Accelerate your #CX and #EX initiatives and drive value for your organization with BIG savings on our customer experience training and coaching programs thru Dec 9.

kerrybodine.com/cyber-monday-s…
#custexp #training #coaching

NPS and #JourneyAnalytics : 2 Key Elements Of Your #CustomerInsights Program by @KerryBodine bit.ly/2LCrVY6 #CustomerExperience

📽️ 1 min. video: 'Has your Organization Delivered on your Mission, Vision, Values?'

Had a great time chatting with Nick Glimsdahl 🎙️ on his podcast!

youtube.com/watch?v=0oYImd…

#customerexperience #CX

🎤 3 min. video: 'The BEST Way to Know If Your Company is Delivering on a Great Experience'

Had a great time chatting with Nick Glimsdahl 🎙️ on his podcast!

youtube.com/watch?v=YC4hmh…

#customerexperience #CX

📽️ 3 min. video: 'The Best Way to Get CX Buy-In in an Organization'

Had a great time chatting with Nick Glimsdahl 🎙️ on his podcast!

youtube.com/watch?v=upOoGY…

#customerexperience #CX

🐦🐦🐦 Early bird pricing 🐦🐦🐦 on my last Journey Mapping bootcamp for 2022 ends this Friday, Sept 2. Register this week and save $200 — then join me virtually October 18/19 and 25/26.

kerrybodine.com/virtual-journe…
#customerjourney #UX #CX #custexp #servicedesign #training

🐦🐦🐦 Early bird pricing 🐦🐦🐦 on my last Journey Mapping bootcamp for 2022 goes through next Friday, Sept 2. Register before you leave for Labor Day weekend and save! Bootcamp dates are Oct 18/19 and Oct 25/26.
kerrybodine.com/virtual-journe… #UX #CX #servicedesign

🎤 1+ min. video: 'Why Storytelling is The Best Way To Deliver Information'

Had a great time chatting with Nick Glimsdahl 🎙️ on his podcast!

youtube.com/watch?v=U8jH5E…

#customerexperience #CX

📽️ 1 min. video: 'Why You Should Tell Stories To Solve Problems'

Had a great time chatting with Nick Glimsdahl 🎙️ on his podcast!

youtube.com/watch?v=CxgVD_…

#customerexperience #CX

🎤 1:30 min. video: 'Don’t Make decisions on Flawed Assumptions'

Had a great time chatting with Nick Glimsdahl 🎙️ on his podcast!

youtube.com/watch?v=Qtjzjz…

#customerexperience #CX

📽️ 2 min. video: 'Why CX Must Be Built From Within an Organization'

Had a great time chatting with Nick Glimsdahl 🎙️ on his podcast!

youtube.com/watch?v=AVmWCF…

#customerexperience #CX

Experience-led companies win again and again.

#customerexperience #CX
#product management #product

As my Outside In co-author @hmanning used to say (and probably still says): You can't annoy someone into liking your brand. Apparently the marketers in Josh Bernoff's article haven't gotten that message.

withoutbullshit.com/blog/harassmen…
#brand #marketing #CustomerExperience #CX

Calling all associations! Bodine & Co. teamed up with Forj to discuss the evolving world of #memberexperience and the sizable opportunity that associations have to boost member growth, engagement, retention — and, of course, profits.

associationsnow.com/2022/04/member…
#MX #MembersOnly

Success starts with a vibrant member experience. We teamed up with #CustomerExperience expert Kerry Bodine to talk about how associations connect with members through hands, head, and heart. #associations #journeymapping #memberexperience hubs.li/Q017KCJW0