Thankful for the continued support of our program! #HawkFamily

I’m looking for one too!! lnkd.in/gjS_etw3

💔 The system for consumers to engage with brands is broken. 💔 The system for the brand experts to engage with consumers is broken. 🤬 As a consumer; we're forced into unnatural queue & flows that aggravate us, create anxiety & b…lnkd.in/gGJ5RfTP lnkd.in/ghv-RjS5

woah!!! we can't use GPT for everything??? oh the calamity! Great take from Damien Thioulouse from simplr on how GPT needs realtime oversight when giving advise. Others are arguing that GPT is getting less valuable with increase…lnkd.in/g8vaHDaT lnkd.in/gzsjr_t5

Can a B2B company be a cult brand? Cult Collective

Experts / Agents: "Don't open with 'Sorry'" IrisCX data shows that CX sessions that start with 'Sorry' in the first 2 minutes have a 30% lower NPS scores and take 25% longer to resolve. "Sorry I'm late" "Sorry you had to wait so long" "Sorry about you…lnkd.in/gVp8ZdNa

🤬Getting an estimate is a pain for the consumer and the estimator. Consumers call 3 vendors; block off time, get quotes, and choose a vendor. This is a lot of work. Estimators get calls from customers, block off time, deliver quotes, and get chosen…lnkd.in/gPAW_xFz

So; This could be a trigger post; I'm provoking to create change. This ramp was invented to reduce bovine anxiety when cows get turned into beef. Queues make them anxious, behave poorly & unpredictably. Temple Grandn, a huge animal rights activist a…lnkd.in/guX29f9z

Oh Canada! #pgatour lnkd.in/gVejCwPc

Why your customers are not buying that 'high-consideration' item from your e-commerce store. Its not because they need to touch it, see it, feel it. 🧠 Its because of our brains. 🧑🏼‍🔬(science lesson coming up!) 3️⃣ We have 3 brains: autopilot,…lnkd.in/dTqrFt6J

73% of consumers 🔥really🔥 want an expert consultation with the convenience of digital. Say wah?! They want it both ways? We have some exciting research for you to dive into! Today, we released the findings from our latest sur…lnkd.in/g9252ccR lnkd.in/gNxDjbFV

Very lucky to have spent a number of years with Jim Dewald on his advisory board. one of the best! Best luck in the next chapter & the city thanks you for your service! lnkd.in/gYnAipvY

It starts with a platoon! lnkd.in/gQUpzw9g

Work life has really eroded for the front line workers that help us through our day. be kind out there people. you are talking to a person that might also be having a tough day. lnkd.in/gR2BDVKZ

Had an amazing chat with Authority Magazine! Great dialogue back and forth, and some curveballs I haven’t seen before! Thanks! lnkd.in/gqKkScsR

As far as conference swag goes, Five9 nailed it. #pridemonth lnkd.in/gwZDGeRK

Technology has to give Context & Guidance. The Gartner team of Emily Potosky Melissa Fletcher, PhD Katherine Ross Christopher Sladdin published a summary of their research with almost 900 customer service reps & found that despite…lnkd.in/gkUJDemg lnkd.in/gNjP7m4e

If you are Collision Conf tomorrow & are curious about the future of your customer experiences; stop by & visit our team, get a chance to hear from Eradj Khaidarov share our vision for how we are unlocking the gap in CX! lnkd.in/dB-sGjPS

Its a Collision Conf! with the future of #customerexperience & the tech world of North America! We're having a blast here, come check us out if you are in town! lnkd.in/g-udK6Ma

Our CTO Eradj Khaidarov shared our vision for a better customer experience driven by visual experiences. The world is lookjng for a change! Collision Conf lnkd.in/gtXt7EWD