#WFM can feel like a whirlwind of constant change 🌪️

To make life easier, we asked WFM expert Dan Smitley to put together his essential guide to WFM features

Read his guide 👇callcentrehelper.com/essential-guid…

#forecasting #scheduling

Ditch Unreliable Customer Surveys with New xNPS 👏

EvaluAgent has announced a leading-edge new feature coming to its award-winning platform evaluagentCX.

Read the full news 👇
callcentrehelper.com/evaluagentcx-a…

#workflow #customerexperience

Ofcom has recently published its Plan of Work for 2024/25, outlining its priorities and projects for the coming year 📢

MaxContact outlines key points contact centre leaders should be aware of
👉callcentrehelper.com/ofcoms-plan-of…

#cx #contactcentre

With the volume of calls received in the contact centre, how do you choose which calls to focus on? 🤔

For our latest video, we asked Tatiana Poly, COO of MiaRec, Inc. , to give us her top four methods for choosing which calls to evaluate

callcentrehelper.com/choose-which-c…

In our latest article, we asked our consultants panel for their top habits to nurture in frontline teams to set the stage for long-term CX success.

Read their insights 👉 callcentrehelper.com/amazing-habits…

#CustomerSatisfaction #cx #contactcentre

At Sabio recent Disrupt event in London, a panel of experts shared insights on how they are leveraging new technologies such as #AI to revolutionise #customerservice and drive business growth 💭

Read their insights here 👉callcentrehelper.com/delivering-exc…

#CustomerSatisfaction

It’s never been more important to deliver a great mobile #CX to your customers, with over 60% of website traffic now coming from mobile devices! 👀

see what our experts say about how to deliver great mobile CX in your contact centre
👉 callcentrehelper.com/deliver-mobile…

#contactcentre

CSAT score boosted to 94.8% 📢

@Puzzel's cloud-native contact centre solution has transformed @Lifeplus contact centre strategy achieving an increase in sales.

Read the case study here 👉callcentrehelper.com/case-study-lif…

#casestudy #contactcentre

Attracting talent has never been more challenging.
One of the most effective strategies is implementing #gamification software in the workplace 🎲

centrical look at how you can implement gamification software to win the war for talent callcentrehelper.com/gamification-s…

#contactcentre

The #contactcentre industry hasn’t been immune to a fog of misconceptions and myths clouding #AI true capabilities and limitations 🤖

In our latest article, Max debunk 7 AI myth one by one, Read their insights here
👉 callcentrehelper.com/debunking-top-…

#CX

Social media is a powerful tool for connecting people across the globe 🌍

Genesys explain why you need to combine social media and cx to listen and respond to customers. Read the full article here
👉callcentrehelper.com/combine-social…

#cx #socialmedia #contactcentre

Accelerate the Future of AI-Powered Experience Orchestration
callcentrehelper.com/accelerate-fut…
Genesys #ai #contactcenter

How to Design a Hybrid Work Office
callcentrehelper.com/design-hybrid-…
#contactcenter #employeeexperience #hybrid

Now is the Time to Adapt and Embrace AI
callcentrehelper.com/cx-leaders-ada…
Genesys #technology #ai #artificialintelligence #contactcenter

Three Bold Predictions for the Future of Customer Interactions in Contact Centres
callcentrehelper.com/future-custome…
MaxContact #predictions #contactcenter #cx

How to Develop Empathy as a Skill in Your Frontline Teams
callcentrehelper.com/developing-emp…
#contactcenter #empathy #skills #training

Finding the Ideal Operating Hours for Your Contact Centre
callcentrehelper.com/ideal-operatin…
#contactcenter #customerservice #cx #strategy

Crafting AI Prompts: 5 Expert Tips for Contact Centres
callcentrehelper.com/crafting-ai-pr…
MiaRec, Inc. #ai #technology #contactcenter

7 Ways to Improve Customer Experience (CX)
callcentrehelper.com/7-way-improve-…
@talkdesk #contactcenter #cx #customerexperience

Are You Rising to the Challenge of Maintaining Customer Satisfaction?
callcentrehelper.com/improve-custom…
CallMiner, Inc. #contactcenter #customersatisfaction #csat #cx