Call Centre Helper
@callcentrehelp
Leading contact centre magazine. News on #ContactCentre #CallCentre #CX #CCaaS #WFM #AI #Analytics
ID: 373871379
http://www.callcentrehelper.com 15-09-2011 09:48:01
32,32K Tweet
13,13K Followers
12,12K Following
Nate Brown
@cxaccelerator
Head of Education and Enablement at Metric Sherpa. Founder of #CX Accelerator. #CustomerExperience designer, speaker, writer, and more! 🧙🏻♂️
Blair Pleasant
@blairplez
unified communications & collaboration and contact center industry analyst & consultant, Beatles freak, mom, wine lover. Mastodon: @[email protected]
Blake Morgan
@blakemichellem
Customer Experience keynote speaker, CX Futurist, bestselling author, host @ Modern Customer Podcast, 2 amazing kids w/@JacobM
Sheila McGee-Smith
@mcgeesmith
Contact center/enterprise communications industry analyst. NYC born and bred, concrete jungle where dreams are made of.
Dave Michels
@davemichels
Founder of TalkingPointz. Enterprise Comms Pro. TalkingPointz Insider Report. #CX #UCaaS @NoJitter Want to converse? Find me on LI.
Jenny Dempsey
@jennysuedempsey
Customer Experience & Community Management Freelancer | Udemy Teacher | Speaker | Writer | Furniture Flipper | Dog Lover
Listen360, Inc.
@listen360inc
The easiest way to get ongoing customer feedback, testimonials and online reviews, along with powerful business insights to help you grow your business.
Zeus Kerravala
@zkerravala
The #1 ranked independent analyst, according to AR Insights. Focusing on technologies that are reshaping the world. #AI #Security #Network #Communications
Irwin Lazar
@imlazar
President/Principal Analyst @metrigy, data-driven insights into #collaboration, #ucoms, #hybridwork, #WFH since 2006, CISSP, imlazar on Threads and Bluesky
Qualtrics
@qualtrics
Transform data into action. Qualtrics helps you create exceptional experiences for customers and employees. #ExperienceManagement #AI #DataDriven
Matt Lyles
@mattlyles
Keynote speaker | CX consultant | host of the #simplebrandpodcast | I help you create loyal customers and loyal employees - all through the power of simplicity.
Nancy Jamison
@nancyjami
Industry Director at Frost & Sullivan in contact center, speech tech, digital transformation. Twinmom, Stanford Cardinalmaniac, rower, oenophile
David Erez
@daviderez
Business Development at Inpris. A social and business entrepreneur. The first social lobbyist in Israel
Shep Hyken
@hyken
Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!
Reality Training
@realitytraining
🎯 SELLING CERTAINTY | We train teams to engage, communicate & sell smarter, revitalising your sales culture. 📩 DM us to boost your sales team!
Rachel Shaffer
@rhadley1997
CX, CE, contact center software, 📞 call recording, Omnichannel, WFM - capacity planning
SurveyMonkey
@surveymonkey
💡Get real results with powerful, intuitive surveys and forms. Built for business, loved by users. 👋 Twitter Support hours: 4am-4pm PT
Mark Plant 💉x3💪🤓 flu💉x8
@markplant
Tech-Marketing. Fitness or Fatness, #Bipolar,#CX, #DX and a #RubbishJoke or two. Tweets all mine. Looking for work. 💪😎 #WeMarchOn #SaintsFC #IFB
Evan Kirstel #B2B #TechFluencer
@evankirstel
TV host, Podcaster, Tech influencer, content creator, Industry Expert w/600K followers, focus on #Enterprise 💻 #Cloud ☁️#5G 📡#AI 🤖#Telecom ☎️ 🔑 #Cybersec
Amy Carrado
@acarrado
Sr. research director at CompTIA. Interested in all things research, tech, workforce and wellness.
mms
@mms_us
Roy Atkinson
@royatkinson
Business Advisor | Industry Analyst | Writer | CEO | Speaker who posts about customer focus, tech. Follow me to @RoyAtkinson.bsky.social
Jeremy Watkin
@jtwatkin
Bringing people and technology together to deliver AWESOME customer experiences. Director of #Custserv and #CX @NumberBarn. #running #flyfishing #CXQOTD #cctr
CallTower Inc
@calltower
CallTower is at the forefront of transforming global communication, redefining how businesses connect and collaborate across the globe.
Michael Brenner
@brennermichael
Thought Leadership and Customer Stories @Workday | Author of 'Mean People Suck' and 'The Content Formula' | Former @SAP @Nielsen @MKTGInsiders
MLClark
@michelleclrk
Customer Support & Services Leader
Five9
@five9
The New CX Starts Here. Transformed by AI, Powered by Five9.
Jon Arnold
@arnoldjon
Independent tech analyst/thought leader - focus on future of work, communications, collaboration and customer experience
HappyOrNot
@happyornotcom
Turn reactions into profitable actions with our feedback insights solution.
Glen Graessley
@glengraessley
Passionate about helping clients to better collaborate with colleagues, customers, and business partners.
Anurag Agrawal
@anuragtechaisle
Industry analyst with worldwide focus on #SMB, #Midmarket, #Channel Partners, former VP of WW Research at Gartner, founder of IDC quarterly market share program
Dan Barry
@dlb_tweets
Time to Enjoy Life as Digital Nomad | #Charity | #Catholic | “Vision w/o execution is hallucination” – T. Edison
Faris
@3ala2faris
Customer Experience Professional 🤝🏻 Triathlete 🏃♂️🚴🏻♂️🏊♂️ @IRONMANtri Certified Coach, @UESCA1 Running & Cycling Coach ⏱️
David Sudbey
@dsudbey
CCO @ Dialpad | Former President & CCO @ Cogito/AI/, & CCO @Genesys. 30 + yrs software, SaaS, Customer Success, Services, Leadership
Belinda Gill
@belindamoore4
A technology marketing professional with over 20 years experience in business to business marketing.
GraniteChannels
@granitechannels
Channels Division of @GraniteTelecom. We are the leading corporate voice and data service provider to multi-location companies through our scalable solutions.
Typeform
@typeform
Hello! So glad you're here. We're more than a pretty (inter)face. We help you create no-code forms, quizzes, and surveys that people actually respond to. 😎
Christopher Smith
@crsmith92037
Contact Center Sr. Enterprise Sales Director with Five9
Tom O'Brien
@tp1obrien
CEO and Founder at Sprintmodo, where we help managers to bring out the best in their teams. London Business School MBA. Occasional runner.
Survicate
@survicate
Build customer feedback programs with Survicate—a complete customer feedback platform.
Jonathan Shroyer
@chiefcxofficer
Chief CX Officer and Quilter | Forbes Council | 2X Exit Founder, 20x Investor Return | Supporting Craft Creators
Genefa Murphy
@genefamurphy
Marketer & Technology Enthusiast. Views are my own.
Gemma Khairi
@gemskha
Director of Operations @HelplinesUK 👓 Behind every successful woman is a substantial amount of coffee ☕️
Zonka Feedback
@zonkafeedback
Official Twitter account for Zonka Feedback - AI-Powered ✨ Customer Feedback Platform to measure real-time feedback and close the feedback loop.
Chattermill 🇺🇦
@chattermillai
The home of Unified Customer Intelligence. REGISTER NOW: chattermill.com/customer-intel…
Rod Mitchell
@cxbunited
Oru Mohiuddin
@orum65397126
Research Director, Unified Communications and Collaboration and Contact Center
Five9 EMEA
@five9_emea
The New CX Starts Here. Transformed by AI, Powered by Five9.
Assembled
@assembledhq
Assembled builds technology to transform and elevate customer support. We're hiring! Get in touch at [email protected].
LiveChatFactory
@livechatfactor1
Karen Levett Managing Partner Live Chat Factory. UK outsourced Contact Centre. Turning website browsers into paying customers livechatfactory.live
Pretectum
@pretectum
The intelligent platform choice for good customer data #loyaltyisupforgrabs #cmdm #customermasterdata #CX #DMP #CDP
Cloudfindr
@cloudfindrco
Cloudfindr helps people to discover the best business software and provides quick online software details, reviews, features, and alternatives!
Andrea Matsuda
@anniemazda
Experienced Workforce Management and Product Marketing Manager with a passion for story-telling and travel.
Callsite Solutions
@callsites
CALLSITE SOLUTIONS: nearshore contact center offering bi-lingual customer care, sales, and business support. Experienced agents, cutting-edge tech. Contact us.
CaptureCX
@capturecx
The independent source for objective content regarding the customer experience.
Carlos Posadas
@carlosposadasgt
Director of Business Development at Business Development Experts | Specializing in Advanced B2B and B2C Growth Strategies | 15+ Years of Experience
Manwai
@ml_enghouse
Solutions Engineer @EnghouseInterac #contactcenter #cx #CcaaS #customerexperience #voicerecording #qualitymanagement #ai #UCaaS #omnichannel
Olga Gomonova
@gomonova_olga
We are building a new way to optimize customer support workforce.
Gatts Consulting
@gattsconsulting
A boutique consulting firm that specializes in helping organizations and leaders achieve excellence through coaching.
Hannah Swankie
@hannahswank1e
Stacey Cole
@staceyecolesd
Innovative global partner marketing leader. Wife, mom, sister, friend, and endurance sports enthusiast! Views expressed are my own.
Outgrow
@outgrowco
Outgrow old marketing! We help you create interactive content to generate leads. Check us out here: bit.ly/3i86HOg #NoCode Wall of Love: bit.ly/35aNB47
Simplesat
@simplesatapp
Simplesat is a fun and engaging survey tool for service businesses to gather insightful and actionable feedback from their customers.
Smart Cherrys Tech
@smartcherrystc
Smart Cherrys Tech is Technology World.
SurveySparrow
@surveysparrow
An experience management platform that allows you to collect, analyze, and act on customer & employee feedback in real-time.
Otto Ottinger
@otto_ottinger
Technology & Science, Entrepreneur, Dog Lover, Love building software and businesses. Building a customer engagement app @ sidecarcx.com
Seth Roy
@sethroyisg
Senior Manager of Client Development and Success at ISG Software Research
Thomas John
@tjfive9
Thankful to God for being married to the most beautiful girl in the world,father to 2 boys and working for Five9. Tweets are my own. #CX #CCaaS
Lisa J. Martin🦋
@lisalisajm5
Five9 Partner Events are my work jam. Music, foodie, social 🦋. Thoughts & tweets are my own. #PartnerPowered #MusicRocksMySoul