Take a look into the future of #CCaaS, #AI and #WFO with Genesys VP, Product Josh Goldlust at Enterprise Connect 🔮 Attending this session will leave you better prepared to set your own strategic plan for #contactcenter technology. #EnterpriseConnect

The power of #AI to supercharge #CX is not new - it's time to unleash your #EX superpowers. #ICYMI Genesys experts sit down and discuss how AI can improve employee experiences with Ginger Conlon. Listen now 🎙️

Join us in the CX Green Room today as we discuss #AIethics and #CXstrategy in the age of generative AI linkedin.com/video/event/ur…

Nothing in life is free - except this! 👏🏼 Register and join Liz Miller, Claire Beatty and Brett Weigl on April 26th for an interactive webinar. Take 45-minutes out of your day to identify, outline & prioritize your strategy for adapting to the rapidly shifting state of #CX.

Join us on April 26 for a great conversation on the State of #CX #genesys

Please join us for a great conversation on the State of #CX @genesys #genesyscloudcx #CXtransformation

Check out the latest in AI on our #genesyscloudcx platform #cx #cxstrategy #ai #GenerativeAI

Customer service bots are essential as consumer use of chatbots continue to rise, but satisfaction is declining. OVO software engineer Lucas Woodward joins Genesys experts to dive into how to use automation to build better #bots, faster.

Orchestrating exceptional CX with Brett Weigl of Genesys ow.ly/3FGS50ONPC1 #experienceorchestration #customerexperience #custexp #CX

We're designing the future together. Genesys is delivering the innovation customers like you need for today and the future. 💬 Tony Bates

Genesys has won the AI Breakthrough award for our best-in-class AI-based solution for #CX! With bot flows, predictive engagement and routing, and much more, see why Genesys' #AI capabilities are worth the recognition ⭐

"People today want to be remembered, heard, and understood across every interaction with a brand." Brett Weigl, SVP & GM at Genesys, talks about the importance of exceptional #CX in today's digital age, exploring the power of experience orchestration.

The back office is often a source of customer frustrations and dissatisfaction. Explore how work #automation and #taskrouting in the contact center helps build customer loyalty with effective responses across departments, systems and channels.

Kick off #DF23 with breakfast and conversation with Salesforce and Genesys on how we're reimagining #CX together with CRM and CCaaS. Would love to see you there. invite.salesforce.com/executiveconta…

#GSummit is coming to North America! A free immersive #CX event with industry leaders sharing insights into delivering world-class customer and employee experience is coming to a city near you. Register now 👇

To optimize how you apply #AI you need to fully understand it. That's exactly what our experts will do in this live, interactive demo. Join us to see firsthand how easy it can be to unlock the power of AI for your #CX 👇 🔗 gsys.cx/3rw5AkF

Even as consumers' use of #bots increases, their satisfaction with them has declined. Mitch Mason, Principal Product Manager of Genesys Conversational #AI breaks down the bot experience, including practical tips to streamline customer journeys and improve satisfaction 🎙️

Up first: Josh Goldlust 👏🏼 Covering job shifting - when and how AI is eliminating & adding CX positions.

Genesys SVP of R&D, Digital and AI, Joe Smyth, takes the stage to discuss the power of data for #CX. 📈

Couldn't be prouder of the momentum we showed in Q4! #GenesysCloud