“stop online being the only option. Everyone should have fair and equal access to services. But older people are being overlooked” #ageUK

“a new column in jira is not going to solve your teams problems” - love this by Simon Manby @Justic_Digital

after missing out on the live event, i’m really excited to see the #SDinGov videos live govservicedesign.net/videos !especially seeing so many incredible people i’ve had the pleasure of working with present this year

although quieter than usual with even less infrastructure, #NottingHillCarnival2023 will always be a vibe

Washington Post’s Helaine Olen making the case against QR codes: “40% of people over the age of 65 lack a smartphone. So do fully one-quarter of those earning less than $30,000 annually. A QR code menu is tantamount to telling the elderly & poor their business isn’t wanted.”

can someone fix reference requests for contracts already. It’s such a pain to be asked to send references for the last 2, 3 or 5 years of work. #rantOver

it’s been a while since i’ve been to a meetup. Nice to be back at one of the first meetups I joined when starting out in UX Ladies that UX / LDN with Sophie Mitchell. Thanks for hosting Accurx and for the great talks!

this is a self-service machine at Vue. Notice how there are colour coded seat options? Also notice that there are no labels. Labels are important. Interaction design is important. I accidentally bought VIP tickets without realising as i had no clue what the options were🤦🏿‍♀️

Standing on the shoulders of giants.

To those with Windrush and West Indies heritage, to our past, present and future athletes, we give thanks…

#Windrush75

On the 75th anniversary of the first arrivals from the HMT Empire Windrush, I’d like to thank the Windrush generation and their descendants for the immeasurable contribution they’ve made to our city. Today, and every day, London celebrates you. #Windrush75

i’m willing to pay extra for convenience but not when that convenience is 7x the price… £40 to schedule an uber tomorrow morning when the same fair is £7 right now 😱

Morning all. I’m having opinions. As usual, I have an irresistible urge to share them.

‘Digital first’
is not
‘Only digital’

Let’s take a few examples.

Really fascinating to learn that Sesame Strert was originally created as a educational tool for disadvantaged inner city black & brown children that were falling behind with their education.

Happy International Women's Day!

We're celebrating women who have changed the world. Here's all of the amazing women who have received the #NobelPrize and their remarkable achievements at the time of the award.

Who are the women who inspire you the most?

#IWD2023

Sarah Breedlove known as Madam C.J Walker was the first black woman to become a self-made millionaire. She developed a successful line of beauty and hair products for black women.

Black Women who have made their mark on History. #InternationalWomensDay

A THREAD!

Stephen McCarthy I doubt if anything is 100% accessible. I’ve seen many WCAG AA compliant services plastered with acronyms and bad usability. We need to stop using WCAG as a measure of good, and using it as a measure of absolute legal bare minimum.

Haven't seen Sarah Drummond's full stack service design model turned into an iceberg, but they did it on …rvicetransformation.blog.essex.gov.uk/2023/02/06/the…

i’m like this a lot. It shows that Superdrug are thinking about their users experience

Any recommendations for a career coach?

This image about 'maps' in service design is always helpful. Thanks Ben Holliday for sharing it and many of the posts you write that I refer to so often.