Today is all about discovering the future of #OmnichannelCX. #CX professionals are gathered at Movenpick Hotel courtesy of Belva Digital in partnership with CX Possibilitarians and Infobip #OCXBreakfast

Who is a possibilitarian? One who is always willing to go over and above, believing in more, raise your sights and see possibilities beyond the box. Always see them, for they're always there. ~ Wavi 🌻 #OmnichannelCX #OCXBreakfast

As founder & convener of the CX Possibilitarians Group CX Possibilitarians I am honoured to host CX Practitioners in our quarterly engagement session. The event is sponsored by Belva Digital and Infobip and endorsed by ICX Kenya #CXPossibilitarians #ICX #OmnichannelCX

Our concentration is on digital experience optimization and digital transformation services. ~ Fred Kithinzi Founder & CEO Belva Digital Infobip CX Possibilitarians #OCXBreakfast #OmnichannelCX

"The electric light did not come from continuous improvement of candles. It may be time to unlearn and start all over again." ~ Fred Kithinzi Founder & CEO Belva Digital Infobip CX Possibilitarians #OCXBreakfast #OmnichannelCX

"Customers want to have personalized conversations on their channel of choice with context taking into account their preferences." ~ Infobip Belva Digital CX Possibilitarians #OCXBreakfast #OmnichannelCX

This morning, we are all about Conversational Experiences Great insights from Fred Kithinzi Belva Digital and James Gachie Infobip on Omnichannel Strategy CX Possibilitarians ICX Kenya

We help businesses build, coordinate and intelligently orchestrate all engagement activities across their customers’ lifecycle. ~ Infobip Belva Digital CX Possibilitarians #OCXBreakfast #OmnichannelCX

"Moments helps brands to maximize engagement with personalized messages with the best customer engagement solution." ~ Infobip Belva Digital CX Possibilitarians #OCXBreakfast #OmnichannelCX

"Experience is everything. Get it right! Your biggest competitor is your customer’s last best experience." ~ Fred Kithinzi Founder & CEO Belva Digital Infobip CX Possibilitarians #OCXBreakfast #OmnichannelCX

Our panelists are Jimmy Masinde Tribe Lead Digital Experience Safaricom PLC Wavi 🌻 - Head of Corporate Communication & CX OFFICIAL HELB PAGE George Kimundui Muhia, Squad Lead Infobip Alex Muriu Head of #CX Absa Bank Kenya Belva Digital CX Possibilitarians #OCXBreakfast #OmnichannelCX

#OmnichannelCX is made up of individual customer touchpoints, over a variety of channels that seamlessly connect, allowing customers to pick up where they left off on one channel and continue the experience on another. Belva Digital Infobip CX Possibilitarians #OCXBreakfast

First things first!!! Breakfast, networking then learning....in that order. Belva Digital Infobip CX Possibilitarians #OCXBreakfast #OmnichannelCX

There is power in having a unified outlook to solving customer issues as an organization than being fractured or departmental, making it all about the customer. Belva Digital Infobip CX Possibilitarians #OCXBreakfast #OmnichannelCX

As you migrate customers to alternative channels, bear in mind walk-in customers and those with feature phones. ~ Wavi 🌻 Belva Digital Infobip CX Possibilitarians #OCXBreakfast

It is important to get a data platform that is designed to offer solutions to your customers. Integrating APIs can be a game changer when it comes to discovering the Omnichannel Customer Experience. #OCXBreakfast #OmniChannelCX

In co-creation and synchronization of operations across channels - get a customer data platform to consolidate information for easy access and modify the data platform in real time for all users to see changes. Belva Digital Infobip CX Possibilitarians #OCXBreakfast #OmnichannelCX

Customer journey mapping starts before you front face with the customer. It starts with understanding customer's behavioral patterns and incorporating them into the design of the CJM which needs to be continuous. Belva Digital Infobip CX Possibilitarians #OCXBreakfast #OmnichanelCx

The Omnichannel Experience keynotes. Implementing OCX is a journey and putting it to work calls for clearer strategies when embarking on it. PS: Involve key stakeholders and let the experiences from others be your guide. #OCXBreakfast #OmniChannelCX

Our very insightful panelists ~ Wavi 🌻 Jimmy Masinde George Kimundui Muhia, Alex Muriu and Judie Thank you for sharing from your wealth of knowledge and experience. Belva Digital Infobip CX Possibilitarians #OCXBreakfast #OmnichanelCX