#MeetZuri, an AI Chatbot assistant that Safaricom PLC has introduced, available on Telegram Messenger and FB Messenger. We're continually working to provide the best experience to our customers by investing in technology and products that are designed to give them more choice and control.

Just how powerful is your voice? We’ll have you know that you can use it as your PIN here on Kenya’s strongest data network! See the amazing things that you can do with your voice 🗣 bit.ly/Jitambulishe_

To show our commitment and respect to our icon Eliud Kipchoge - EGH🇰🇪, we will be changing our M-PESA brand for the next 7 days. Our new logo will be the five letters spelling Kipchoge’s first name, “Eliud” and the numbers “1:59” to denote the challenge. #Eliud159

Through our digital self-service channels, we aim to create unique customer experiences in real-time, delivering great value to all our customers.#CSWeek2019 #BehindTheSmile

.michaelj2 Today I am excited to unveil our new brand promise. #SafaricomForYou

Our new promise is to be Simple, Transparent and Honest. Join us live today, learn what it means and also get to know how we’re serving you better. #SafaricomForYou

Join us live and learn what Simple, Transparent and Honest means and also get to know how we’re serving you better. #SafaricomForYou pscp.tv/w/cILNjDYwOTQw…

Exploring more possibilities with Zuri. #SafaricomForYou pscp.tv/w/cKe4SzYwOTQw…

.michaelj2 The results reflect the commitment this customer centricity approach, with a steady growth in service revenue while mobile data is now back to double digit growth. #SafaricomFYResults

.michaelj2 We launched unique customer offer, with no expiry on data and voice in October, as part of our intent to being Simple, Transparent and Honest to our customers. #SafaricomFYResults

.michaelj2 With this new proposition customers now have a simplified data and voice offerings, improved customer experience and voice and data affordability. #SafaricomFYResults

The ICX Round Table discussion last week exceeded all expectations. With more than 70 CX professionals joining in, the time quickly flew by but the conversation is far from over. Join our Twitter Chat as we continue the conversation with our Guest Speaker, Mr. Jimmy Masinde

This is a call to all CX professionals to book your calendar and register with us for the June round table discussion this Thursday. Let's collaborate and find success together 'The CX Doc' - Micheu Njiru #ChampioningCustomerConvenience

Zuri couldn’t pass up the chance to wish you a Happy World Emoji Day today💃🥳🙌🏾 So yeah, 😅 Happy #WorldEmojiDay from Zuri. 🤗❤️Check out this video to learn more. #ChatWithZuri wa.me/254722000100

You have to give it to Safaricom PLC when it comes to these presentations.... They have figured them out proper!! And that #Zuri as the #SafaricomFYResults virtual moderator.... Smart!!

Join me, Jimmy Masinde - Tribe Lead Digital Channels, Safaricom PLC at the upcoming #AfricaCXConference2023 on April 20th &21st. Book your seat today!! Call/WhatsApp us on +254 754 854565 #DrivingCXAgility

"Technology should not lead the shift to digital acceleration but should follow the business & its objectives." ~ Solomon Chiedo #AfricaCXConference2023 #DrivingCXAgility

"Get a persona about your customer, understand them by collecting data from various sources about them then you will be able to address them at their pain points better." ~ Jimmy Masinde #AfricaCXConference2023 #DrivingCXAgility

"Customer Experience can be embedded in product development, making it more experiential." ~ Jimmy Masinde #AfricaCXConference2023 #DrivingCXAgility

"Digital Transformation is about failing forward and failing fast. Do not fear failure & be willing to be disrupted." ~ Jimmy Masinde #AfricaCXConference2023 #DrivingCXAgility