CSO team was pleased to attend PSPMD’s all staff and deliver a presentation on ‘what it means to be client-centric’ and facilitate an #Empathy Map exercise to help them gain a deeper understanding of #clients Nicole O'Shea Kristina Abretti monica smith @LisaSi24

@Redjotter Ella Dorfman Celine Clement Caroline Charbonneau WHAAAAAAT???? Order 10 right now!!!!! Start the car!!!

.Canada Revenue Agency wants to hear from you about improving services. Public consultations start today and go until June 18 ow.ly/YGJL101yZSI

Participate now and tell us about your service experience with the #CRA, or what you think about our service improvements so far and if we’re heading in the right direction! cra-engage-arc.ca/en/collections… #ServingCanadiansBetter #CdnTax #CRAserviceARC

Je veille à ce que l’ARC place les GENS au centre de tout ce qu’elle fait. Aujourd’hui, l' Agence Revenu Canada a lancé des consultations publiques qui vous permettent de vous exprimer sur les façons dont elle pourrait améliorer ses services. Prononcez-vous: cra-engage-arc.ca/fr/collections…

The key to success is collaboration. We’re consulting directly with Canadians to understand how to better serve you! ow.ly/EUns50rqV6C #CdnTax

Love working with you Holly MacDonald

Celine Clement Kristina Abretti Holly MacDonald Nicole O'Shea Service Design CSO represents! #selfiechallenge #CRAconnEXionsARC

Service Design cleaned up & making more connexions #CRAconnEXions Celine Clement Kristina Abretti Nicole O'Shea

Blinking in every photo but we’re so stoked to be here! #CRAconnEXionsARC #CSOServiceDesignNinjas

Heureuse de participer au premier design jam!

On se prépare pour la séance de conception! #journéeséancedeconception #serviceARC

Now hiring: talented problem solvers with a passion for user-centric design to help make CRA’s web presence easier to navigate and understand. If bad web content makes you want to scream, then learn more about our team and opportunities. careers-carrieres.cra-arc.gc.ca/gol-ged/wcis/p…

Encouraging words from our partners CPA Canada today at Finance committee. We are committed to improving our services and making them easier to use for Canadians. Canada Revenue Agency #cdnpoli

#SadButTrue Brace yourselves for more spam calls. Tax season is prime time for scammers ctv.news/OVnfByZ #SlamTheScam

Spoiler: one of the things you can read about is our SR&ED design jam #servicedesign #designjam #CRAService

The people first story in the link highlights our latest design jam focused on the Agency’s Scientific Research & Experimental Development program. #ServiceDesign #CRAService #PuttingPeopleFirst

CRA anthropologist Amanda Joy presenting on the value of ethnographic research in service design to the GC Design research COP. Thank you Canadian Digital Service (CDS) for hosting us! #CRAService #ServiceDesign

Mercy Ships Canada is pleased to announce the recent appointment of Alain-Michel Sékula (former Vice-Chair) as the Chair of the Board of Directors! #MercyShips mercyships.ca/alain-michel-s…