Capterra
@capterra
We’re the #1 software and services destination, helping organizations save time, increase productivity, and accelerate growth.
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https://www.capterra.com 10-11-2008 15:20:47
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AI-powered systems🦾 will revolutionize #CustomerService, as it can interpret customer data and predict what a customer needs before he or she is even aware of it. CX thought leader Shep Hyken is sure it will create unique customer service. Find out 👉 bit.ly/3Xfwom8
Canadian customer service teams are taking a dual approach by investing in both #AI and headcount. To complement the productivity gains from AI, 42% say they also plan to hire more #CX employees in the next 18 months. Read more in Retailinsider.com: bit.ly/3XbZce8
🤖 #AI is transforming the ways of working for project managers. Australian businesses currently generate an average of 49% of social media content using AI, and this figure is expected to climb to 61% by 2026. Read more in iTWire - Latest News: bit.ly/3ThhgSP #Projectmanagement
Over half of jobseekers are using AI tools in their job search, raising red flags for employers who are encouraged to look for potential deception. Read more of our insights in HRD America: bit.ly/3zgyuZR
We’re just 1️⃣ hour away from Olivia Montgomery's presentation at #PMIGlobalSummit: “EQ, AI, Oh My! How to Lead People and Robots Harmoniously.” 🤖 👤 Join us in room 404 at 3:00 p.m. PT to learn why emotional intelligence is fundamental for successful AI implementation.
📱 Just 18% of Australian online shoppers trust reviews from social media influencers. Instead, 62% value user reviews, with 59% relying on genuine user feedback and reviews. Read more in this Yahoo Finance Australia article by Lollie Barr: yhoo.it/3XoifSy