"There could be no friction for the beneficiary." Norwegian Refugee Council and Zing explain how they built a toll-free contact center to support refugees in Libya. #SIGNALConf

Thanks for the kind words bookmeister he/him! Glad you enjoyed the session!

A brilliant step-by-step guide to adding USSD to your @Twilio Flex contact centre. USSD was the key to providing a toll free way for those without smartphones to access vital support of the Norwegian Refugee Council in Uganda. Believe us, the potential is huge! twilio.com/blog/communica…

Join @Twilio and Zing for our Interactive Voice Response (IVR) Innovations Day. Learn best practice, build a #IVR solution to suit your business, and improve your customer experience - all in just one day. Sign-up now! twiliozingivrday.splashthat.com

"What #developers build is a key part of what your business actually does." A good read on the importance of understanding the implications of development choices. zdnet.com/article/develo…

Enabling Conversations within @Twilio Flex will be a huge benefit to the team and our customers, simplifying the process of consolidating channels across the contact centre. We can't wait to get building!

Developer Q&A: We’ve had the opportunity to help the Norwegian Refugee Council use @Twilio (with Twilio.org) to build chatbots to directly help those fleeing their homes in Ukraine. Here we sit down with developer Callum Cox to find out more about the work. zing.dev/news-and-views…

We're just over a week away from our Interactive Voice Response (#IVR) Innovations Day with @Twilio. Join us to learn best practice, build a IVR solution to suit your business, and improve your customer experience - all in just one day. Sign-up today! lnkd.in/dFjY3WYT

When liz asked the room "when was the last time you had a good IVR experience?" things got pretty quiet. As Samantha Richardson says, "it's up to us to change that". In that spirit, Jordan Edmunds presents on #IVR best practice at the first ever London twilio Innovation Day

Zing Dev Limited spun out from @ProspectSoft as a stand-alone company exactly two years ago today. Born in the pandemic, with backing from Maven Capital Partners, we’re now one of the most prolific @Twilio Gold Consulting Partners. Read more on our blog! zing.dev/news-and-views…

What you need to know from SIGNAL, @Twilio's annual customer and developer conference. New product announcement around CustomerAI (Twilio Voice Intelligence and Predictions), Flex Unify, Flex Mobile, new native channels and more. zing.dev/news-and-views… #SIGNALConf

Learn about transforming customer experience at scale at the upcoming 'Twilio Talks...' with Age UK (and us!) …iliotalkswithageukzing.splashthat.com/?utm_source=pa…

Let's Build Exceptional Experiences with Twilio! Introducing The Build 🚀 mailchi.mp/21ce54e881ef/t…

'Made-to-measure' and 'bespoke' are often used interchangeably (and seized upon as such by vendor marketing). But they are very different. Our CEO provides an analogy for #TwilioFlex builds. zing.dev/news-and-views…

We're everything you’d expect of a Twilio Gold Partner but believe that what our customers appreciate the most is the transparency, communication and clarity of approach as we work together to deliver at speed. zing.dev/news-and-views…

Final day at Customer Contact Week Europe. We're on the Twilio stand all day, come and say "hi!" We'd would love to see you. #CCWEurope CCW Digital

What barriers are stopping organisations from running their "ideal contact centre?" Call Centre Helper Magazine finds it's mostly: Budget (66%), Conflicting Business Priorities (48%), Broken Processes (45%), and the Need for New Technology (44%). callcentrehelper.com/2023-survey-co…

Very much looking forward to seeing our good friend Alasdair Stewart of Age UK at twilio SIGNAL London next Tuesday. More than 200k people annually are supported by Age UK's advice and friendship services; find out how Flex enables cost-effective scaling. lnkd.in/g5_qdx-7

Every interaction should deepen an organisation's understanding of the customer. 2024 will be about supporting the full lifecycle of customer communications. The contact centre will appropriately be at the 'centre' of it all. zing.dev/news-and-views…