CommunityWFM
@wfmsg
Provides cloud-hosted, 100% browser based, forecasting, scheduling, adherence, WFM solutions for contact centers of all sizes. See how - CommunityWFM.com.
ID: 236976359
http://www.CommunityWFM.com 11-01-2011 20:06:24
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Business Wire
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Global Leader in News Content Distribution
Bob Furniss
@bobfurniss
Father, Husband, Grandfather, Political Wonk, Contact Centers, CX | Podcast @showcontact | Co-founder @keeshawarrior nonprofit
Blair Pleasant
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unified communications & collaboration and contact center industry analyst & consultant, Beatles freak, mom, wine lover. Mastodon: @[email protected]
Colin Shaw
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Contact center/enterprise communications industry analyst. NYC born and bred, concrete jungle where dreams are made of.
Kate Nasser
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Jenny Dempsey
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Nancy Porte, CCXP
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Passionate about making the world a better place for customers.
Kathleen Peterson
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Founder/CVO @PowerHouse603 Int'll Keynote Speaker #ContactCenter #CCTR #CX Expert Author 📚Backstage at the #CustomerExperience Tweets are my own
Verint
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The CX Automation Company. We help the world’s most iconic brands build enduring customer relationships by connecting work, data, & experiences.
Micah Solomon
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8x8
@8x8
Let’s power your CX ambitions on the industry’s most integrated platform.
Genesys
@genesys
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Virtual Observer
@virtualobserver
Virtual Observer is a call recording and workforce optimization solution for contact centers.
Sharpen
@sharpentech
Sharpen’s cloud-native CCaaS platform simplifies customer and agent interactions, enabling quick resolution across voice, digital, and self-service channels.
TeamSupport
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The ONLY all-in-one, B2B focused, customer service platform. Increase customer satisfaction, retention, and revenue by focusing on your customers.
CustomerThink
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The global thought leader in customer-centric business management.
NICE
@niceltd
NICE powers AI-driven customer service, delivering automation & personalized experiences at scale.
Donna Fluss
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Richard J Snow
@rjsnowvr
VP & Global Research Director of Customer Engagement contact center in the cloud, CRM, WFO, VoC, customer analytics
Intradiem
@intradiem
Intelligent Automation solutions that companies deploy to help customer service teams maximize productivity.
CallMiner, Inc.
@callminer
The global leader in conversation intelligence to improve customer experience (CX), powered by artificial intelligence and machine learning.
Jeff Toister
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The Service Culture Guide | I help leaders build customer-focused cultures.
Omer Minkara
@omerminkara
Industry Analyst | Author & Speaker | #CX Realist Helping Companies Create Happy Customers & Drive Revenue | #CEM & #CCTR (Views are my own)
Sangeeta Bhatnagar
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Calabrio
@calabrio
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Matthew Storm
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Thank you Twitter. You were fun while it lasted. Find me on LinkedIn, Instagram, or Facebook
Winvale
@winvale
Winvale is the leading provider of Research and Strategic Consulting Services to Gov Contractors. How can we help you achieve your contracting goals?
Forbes
@forbes
Sign up now for Forbes' free daily newsletter for unmatched insights and exclusive reporting: on.forbes.com/6018OOrto
DVSAnalytics
@dvsanalytics
We develop workforce optimization and workforce engagement software including interaction recording, quality management, analytics and workforce management.
OSU Cowboy Football
@cowboyfb
67 All-America Selections. 20 First Round Picks. 1945 National Champions. Boone. Barry. Thurman. #DAT #GoPokes
Ken Landoline
@klandoline
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Financial Buzz
@financialbuzz
Read Articles on the Latest Buzz in Financial News Everyday! We Report LIVE from the NYSE and NASDAQ Exchanges! Our Tweets are our own personal opinions.
Enghouse Interactive
@enghouseinterac
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CXPA
@cxpa_assoc
CXPA is a global non-profit organization for the customer experience profession. CXPA created the Certified Customer Experience Professional (CCXP) designation.
Call Centre Helper
@callcentrehelp
Leading contact centre magazine. News on #ContactCentre #CallCentre #CX #CCaaS #WFM #AI #Analytics
Apple
@apple
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Sinch MessageMedia
@messagemedia
Be where your customers are. Grow your brand with our easy-to-use messaging platform.
Qualtrics XM Institute
@xm_institute
Temkin Group has joined @Qualtrics to create the Qualtrics XM Institute, the go-to resource for everything XM. Register for the XM Journal: qltrcs.co/xmjournal
SmartCustomerService
@smartcustserv
SmartCustomerService features breaking news, analysis, and advice from industry experts to help organizations deliver the best customer service experiences.
Mason Rudolph
@rudolph2mason
Christ Follower — Pittsburgh Steelers
CCNG Member Network
@ccngnetwork
Promoting trust-centered relationships, perpetual learning, & technology solutions for leaders in contact center, customer service & experience management.
Contact Center Pipeline
@ccpipeline
The leading destination for contact center professionals. Visit our blog, (bit.ly/blogccp) or subscribe to the magazine, (bit.ly/ccpsubs)
Roger Lee
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Upstream Works
@upstream_works
Providing best-in-class #Omnichannel #ContactCenter #Software to improve #CX and increase agent success // @Cisco Preferred Solution Partner
OnviSource
@onvisource
Delivering Intelligent Transformation beyond Intelligent Automation to achieve workforce performance improvement, customer loyalty, and business productivity.
Dr. Debra Bentson SHRM-SCP,CWPP,CPIOP,BBA,MBA,DBA
@theccdoctor
My opinions are mine. I'm the WFM Humanitarian and a Dirt Track Woman. I work and play, laugh loud and often, am safe and strong, and live on my own terms.
ContactCenterNation
@ctctrnation
We are a global, virtual community of Contact Center, CX & Cust Serv leaders. All content is shaped & delivered exclusively by executive women in the industry.
Cust Contact Central
@cust_contact
Brought to you by Aggregage and CCNG. Insights your #cctr peers are reading. The best #custserv content from the widest variety of industry thought leaders.
USU Solutions
@ususolutions
USU is a global leader in software for IT & Customer Service Management. Our smart solutions optimize processes for a better service world.