A lot of news outlets closed their comments sections circa 2017-2018 including NPR VICE and Reuters We see the The New York Times seems to have eliminated comments on some or all articles. Better solution for reader feedback & corrections? Vett News kqed.org/lowdown/29720/…

Shopping at ⁦Staples⁩ I am delighted to see they have a whole section to do with correction materials. And it reminded me how important corrections and ⁦Vett News⁩ are to the news business - Getting facts right and correcting them when they are not right.

Best corrections of 2022 axios.com/newsletters/ax… #axiosmediatrends Some real jewels here thanks to Axios Sara Fischer Smart news outlets use Vett News to manage their correction requests and reader feedback. Admitting mistakes builds trust with your audience!

Jan. 22: Deadspin: "Editors’ note: We learned after the publication of this article that 49ers OC Mike McDaniel, whom we describe as a 'white guy,' is in fact biracial. The article’s original text remains below. We regret the error."

Oct. 25: New York Times "An earlier version of a photo caption with this article misidentified the performer shown with James Corden in a 'Carpool Karaoke' segment. She is Nicki Minaj, not Cardi B."

We sat down with Paul Glader, Founder & CEO at Vett News for the latest Credder Podcast. We talk media accountability, corrections policies for publishers, for-profit vs. non-profit, and real-time feedback loops between publishers and readers! ENJOY youtu.be/qOvGKaJzKSY

“We might want to condition complaint processes” and better norms for online behavior and publishing says Jessica Rosenworcel at the Knight Foundation media forum today. She suggests we should ask if #Section230 is still working. We Vett News totally agree and built a solution to help.

And I would welcome the #SupremeCourt to clip the wings of #Section230 to make online publishers more responsible for content quality. Our Vett News Cx reader feedback & corrections management system helps publishers listen to their audience and improve content quality accuracy.

“The Press is the only private sector institution called out in the constitution,” says Jessica Rosenworcel at the Knight Foundation #KMF23 meeting. She says she understands then that journalism is fundamentally important to the country and news deserts are concerning problems for democracy.

The corrections dilemma: Admitting your mistakes increases accuracy but reduces audience trust, a new study finds | Nieman Journalism Lab Interesting Post by ⁦Dan Gillmor is at mastodon.social/@dangillmor⁩ ⁦Nieman Lab⁩ re a study done by ⁦Brendan Nyhan (@BrendanNyhan on 🟦☁️)⁩ niemanlab.org/2023/03/the-co…

The study tested corrections over tweets. Meanwhile, Gillmor notes the Vett News idea still bolsters trust with audiences: “invite audiences directly into the corrections process by giving them the tools they need to let journalists know when an error needs fixing.”

Looking forward to the #NHSJC national high school #journalism conference April 20-22 in San Francisco. I speak three times, including once on Vett News related topics of managing reader feedback and corrections requests. spring.journalismconvention.org #NHSJC

Our friend Beth Potter, Ph.D. of Journalism Trust Initiative tells us she's speaking on April 26 at spj.org/ethicsweek.asp# along with folks from The Trust Project Glad to see Beth & folks at RSF RSF in English Reporter ohne Grenzen focusing on trust issues. We look forward to working with them.

News for the powerful and privileged: how misrepresentation and underrepresentation of disadvantaged communities undermine their trust in news | Reuters Institute for the Study of Journalism The ⁦Vett News⁩ Cx system helps newsrooms improve trust. reutersinstitute.politics.ox.ac.uk/news-powerful-…

And the report bolsters the view of Marty Baron and others when the authors note: “First, and perhaps most frequently, participants emphasised their desire for news to be more impartial – that is, more fair, balanced, and objective.”

Some want news orgs highlighting “corrections policies or providing audiences with better labelling around separating facts from opinion content – approaches that have received some attention in prior studies on trust” (Karlsson 2020; Masullo et al. 2021; Peacock et al. 2020).

The report says: “Ian (UK-02), for example, said: ‘The corrections at the end of articles … I’ll read, and then they’ll be, like, “Oh, we made a mistake.” And for me, that’s quite trustworthy that they actually recognised that and published it in a comment at the end.’ “

Happy Friday everyone! Our CEO Paul Glader caught up with Claire Stuchbery from Australia's Local & Independent News Association (LINA) about why she launched this new org for hyperlocal publishers in Aussie and why Vett News Cx is important to them. vettnews.com/press/australi…