#Dissertation of the Year. 🫢 What!?! 😃 This surprise showed up on my doorstep yesterday. Thank you, Indiana Tech, #professors , advisors, and terrific classmates. 😁 I absolutely loved doing my dissertation research. 🌏 I am stunned! And grateful. Cheers to terrific surprises.

🚉Amtrak is working on new Inspector General recommendations to bolster #communication and #data governance, toward better #CX .

🚆Communicating en route train delays
🚆Call center response times
🚆Fixing the internal customer feedback loop

The full IG report:

Today is #GlobalAccessibilityAwarenessDay 👍💜

#GAAD #Accessibility #Disability #Inclusion #WebsiteAccessibility

There will be enough people standing in your way as you pursue your dreams. Don’t be one of them. Don’t stand in your own way.

There’s a very fine line between expecting employees to be resilient in challenging times vs. expecting them to absorb a toxic culture. Be careful with the tipping point. #leadership

Dear Leader,

Leadership doesn't start with leading people.

It starts with leading you.

Who are you?

Until this is settled, your leadership journey may not truly have started.

#leaders hip #personaldevelopment #purpose #value #leaders #development #africa #Youth #Growth

Another one for my #cx job-seeking pals from ⁦ID.me⁩. A cross-functionally focused Member Experience Operations Sr. Program Manager opening. #jobs #customerexperience boards.greenhouse.io/idme/jobs/5925…

For my #cx job-seeking friends… ⁦ID.me⁩ is looking for a Member Experience, Voice of Customer Senior Program Owner. The job is on-site in northern Virginia. #jobs #customerexperience boards.greenhouse.io/idme/jobs/5913…

Only 20%? 🤔

Burnout drives ~20% of U.S. workers to think about quitting their jobs every day. #employeeexperience #mentalhealth #burnout aol.com/finance/worker…

✈️ I definitely see it for Southwest Airlines! Thoughts? #cx #CustomerExperience #travel #airlines

Totally deserved it! Terrific! #thevoice

When your #customers evolve, so should your strategies. Adaptability is essential to maintaining strong relationships. #cx #CustomerExperience #custserv

Great tips Stephanie Thum, Ph.D., CCXP. Well prepared is well armed.

Doing #CX right is a big shift in mindset. But it's very doable and even more rewarding.

A new ⁦LinkedIn⁩ collaborative article is calling for input on how you can enhance your #job prospects by obtaining a #CX #certification . Add your thoughts! linkedin.com/advice/3/heres… #customerexperience #custserv

Who in the #CX #leadership world *hasn’t* experienced the sting of resistance to #change ? Here’s a collection of 5️⃣ pep talks to help get you through it and get people on board. t.ly/gpi7 #CustomerExperience

The Future of AI Is Helping Us Discover the Past tinyurl.com/44xnmchv #HumanExperience #HX #CustServ #CustExp #EmployeeExperience #EX #ServiceDesign #ExperienceDesign #FutureOfWork #FutureOfHumanity #Humanism #DesignThinking #InfiniteJourneys #GenAI #AGI #HybridIntelligence

The most important article in the feed today for managing your mental health in a world dominated by screens and seemingly 24/7 negativity. 👇🏼

“Much of the #anger we feel when looking at our screens isn't organic. It's being engineered for #profit .” #MentalHealthAwareness

Terrific! 💕👇🏼

Help a scholar out! 👇🏼✅ #ux #cx #survey

So glad X still has this feature. I look forward to the balloons every year! 🥳🎂