Wow! Just stumbled onto this. Thank you, Working Solutions! 10 Women in #CX to follow in 2024. workingsolutions.com/blog/10-women-… (Love seeing Jeannie Walters + Annette Franz, CCXP on this list, too.) #CustomerExperience

A strategic customer consent & preference initiative will not only help you avoid reputation and litigation risk but will also increase the lifetime value of the customer. hubs.ly/Q02BXPb60

⌛️🫰Last week's The White House "Time is Money" memo was a clear signal the quest continues for better #cx as a #business standard. However, as I explain in this post, it is far from the regulatory crackdown some say it is. #customerexperience linkedin.com/pulse/time-mon…

“When it comes to user agreements or terms of use, where the company’s best interests are at heart, that’s when a wall of words may serve an intention to overwhelm or intimidate customers...." #CX #CustomerExperience #PlainLanguage #Legal fastcompany.com/91177616/mit-s…

Like it or not, power and leadership look different for women. The goal isn't to emulate men-it's to create spaces where women can be themselves and be rewarded for it.

RIP, my sweet friend, Dasher 9-1-24. 💔 I’d say I hope you’re off running and playing in the soft grass and sunshine now but rolling in the snow was always more your jam. Love you, sweet boy. 💔 ❄️ ⛄️

Pottery Barn just redesigned some of its most popular #furniture with a different, underserved customer segment in mind. #cx #retail #customerexperience ⁦Pottery Barn⁩ linkedin.com/pulse/why-pott…

✈️ Some traveling #customers just can’t catch a break, man. #travel #cx #customerexperience #airlines (With a headline that sounds like ⁦Amas Tenumah⁩ wrote it. 🤓) usatoday.com/story/travel/c…

When it comes to customer resources, it's often QUALITY over QUANTITY. If you have 6 ways for your customer to get in touch, but all of them are frustrating, have you really improved the #CustomerExperience? #UX cmswire.com/customer-exper…

It’s sludge, administrative burden, and red tape rolled into one. And it isn’t even for a government service.👇🏼 #cx #CustomerExperience (Hope you get it squared away soon, Jeet!)

Navigating high-context cultures in #cx. How can you adjust your approach? A new ⁦LinkedIn⁩ collaborative article is collecting insights. #customerexperience linkedin.com/advice/0/youre…

⌛️🫰Last month's The White House "Time is Money" memo signaled that the quest continues for better #cx as a #business standard. But please don’t call it a #regulatory crackdown. Because it wasn’t. #customerexperience linkedin.com/pulse/time-mon…

Today I begin teaching an online undergraduate class in #leadership at Indiana Tech. To the students who look up my X feed, hello, superstars! 👋 See you in class. 📚 ✍️ 🤓

Do you open and read long LinkedIn posts? You know, the ones that require you to click to “see more.” #poll #socialmedia

“Why are most of us made to pay for our mistakes but a few of us are not? Why are leaders like these (Boeing) exempt from being held to account?” #leadership #followership #business barbarakellerman.com/leadership-fro…

“Followers are more important to leaders than #leaders are to #followers." — Barbara Kellerman Can’t wait to hear Dr. Kellerman at #ILA2024Global in Chicago this November! #Leadership #followership

SVP Chief Customer Officer role just reposted for ⁦Nationwide⁩. #cx #customerexperience #insurance #jobs #customers linkedin.com/jobs/view/3980…