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#MobileApps Can Be A Brand Differentiator."85% prefer shopping with an app over mobile sites." But what happens with #UserExperience (#UX) Goes Wrong? Read my story & important lessons about #DoingCXRight. SimiCart. Stacy Sherman ~ #DoingCXRight wp.me/p96U0h-16Z

Customer Personas – The What, The Why, and the How | CX Journey™ buff.ly/2OsJs4D DoingCXRight--UPDATE: Go to ➡️ @StacySherman #personas #custexp #cx #customerunderstanding

Thank you @drumondmary for featuring me. I'm honored and truly grateful considering the list of over 50 impressive #CX SUPERSTARS you've had on your podcast show. #IAmAVoiceOfCX #DoingCXRight Worthix ow.ly/cKGl50wGPiD

How much do you know about #customerexperience? I “fell into” the field & will never leave it. Do you want a new career or advance current #CX role? Check out my articles + podcasts. Download my free white paper about going from #CX novice to #expert DoingCXRight.com

Thank you Neil Davey MyCustomer #DoingCXRight Matters! 👉🏻 bit.ly/2IQ4vdE

Building a #customercentric # #companyculture doesn't happen automatically. It takes Top-Down (Exec) Plus Bottoms up commitment. Someone needs to OPEN THE BAG OF COOKIES❗ #DoingCXRight ow.ly/Ioor50wNwPb sethgodin #customerexperience #CX #employeeengagement #leadership

How much do you focus on #EmployeeExperience? Are you measuring #EX as much as #CX? Resharing an informative article by guest post Annette Franz, CCXP #DoingCXRight wp.me/p96U0h-1o8

People impact our lives & don’t always know it. Thank you Annette Franz, CCXP for your authentic advice & guidance as I was launching DoingCXRight.com in 2017. I’m STILL grateful, and love your articles. #CXJourney

Creating a #customer-centric culture doesn't happen automatically. There's no magic wand, yet there are proven techniques. @CustomerIsFirst shares an effective approach ow.ly/I4wQ50wTKsD. Read more about "What #CX Leaders Do In Common" ow.ly/SmTG50wTKYZ #DoingCXRight

I’ve spent 20 years in #Sales, #Marketing & #CustomerExperience roles. It used to be very separate functions, but now it is clearly intertwined! Great article Shep Hyken bit.ly/2lyEgj8 #CX #CMO #CXO #Leadership

Is #NPS Right For You? Interesting perspective from Maxie Schmidt ow.ly/lhqR50wVbCr. Read more about "The Dubious Management Fad Sweeping Corporate America" & my views about the The Wall Street Journal article: ow.ly/QLB950wVbCq #DoingCXRight CRM #customerexperience #Custexp #CX

❤️episode where Shep Hyken& Annette Franz, CCXP discuss important #CX topics. I 💯 agree. Make decisions based on understanding #customer impacts. $5 customer isn’t same as $500. When raising prices, explain why. Give warning. Set expectations +++ #DoingCXRight ow.ly/qAnT30pMGVD

#DoingCXRight is about connecting with people, not bombarding with REPEAT messages. It’s a sure way to get people to unsubscribe, disconnect, etc. P.S. If I don’t respond the first time, it’s a sign. #DigitalMarketing #cx #custexp #customerexperience #socialmediamarketing

As #holidayshopping begins, it's important for companies to create return policies that are #customercentric. It impacts buying decisions. Learn & apply #omnichannel best practices: ow.ly/UVPU50wV0Vl #DoingCXRight #Retail #CX #custexp #customerexperience Optoro

I bet bank achieves higher #customersatisfaction because that’s what inevitably happens when #employees are happy. There’s a direct correlation. Bank of America Is #DoingCXRight ow.ly/HLCB30pPWlE

If you want a high #customersatisfaction rating, do NOT use the phone while servicing #customers. My Uber driver spent the entire ride talking to someone. 📱Weird #customerexperience #custexp #cx #DoingCXRight matters.

Never underestimate #customer intelligence. People know when companies are claiming to be #customer-centric but are actually “checking a box.” Are you #DoingCXRight? wp.me/p96U0h-20w #VoC #CX #CustomerExperience

#DoingCXRight #customerservice #cx #customer #customerserviceproblems #customerappreciation #customerloyalty #CustomerExperience #CustExp

I talk a lot about “surprise & delight” as part of #CX best practices. Today is my day for a WOW moment, as I received new #leadership book from mystery person. It looks good. I’ll read+ #PayItForward FranklinCovey #DoingCXRight #customerloyalty #CustomerExperience