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Week 6 #CEHX Tip: The orgs reaching the peak of the CX pyramid are the one's using behavioural economics. It helps customers in minimising procrastination in taking up an offer, it can improve the quality of your offer as you can recommend additional value to their experience.

I can't wait!!

Week 7 #CEHX Tip. Storytelling is key to being able to resonate with your audience. Stories build relationships, they create desire, they bring like-minded humans together. How you tell your brand story can shape the success of your reach and customer loyalty.

More than two-thirds of the companies surveyed said that they used NPS methodology with their customers. Some are using it to measure employee satisfaction as well. The P stands for ‘promoter’, but of course, it doesn’t actually measure promotion. If that many of your customers

Agreed. I now identify as 38. Your support in recalling me as such would be graciously appreciated 💅

#InternationalCXDay is coming up fast. The 1st Oct '24 sees the world celebrate, share and collaborate on how we can do customer experience better, every day. If you are 🥳 #CXDay then DM me to be your #keynote speaker. Raw. Real. Fun. Let's amplify #customerexperience, together.

Some of my fave topics delivered by some of my fave #CX thought leaders 👇👇

What a great honour to chat with Matt Beran on the Ticket Volume #podcast to discuss - Exploring Mental Health in Tech: Insights with Dr. Torres, Aileen Da... youtu.be/hyotjYShTJM?si… Give it a 👍to help people who might need to see this and get the support they need!

Every now and then, I get to remind myself of how lucky I am when my work changes lives and my life gets to be amplified by the company kept. Thank you for a fabulous afternoon Luke Jamieson Simon Kriss & Michael Clark 👌👌

Last week, I facilitated a preview of the group coaching program, the #MOMENTUMBusinessAmplifier (#MBA) for 8 ambitious #SmallBusiness owners. It started with handshakes and finished with hugs. Here's to helping small businesses take the hardness and turn it into harness in 2025!

It won’t just be kids under 16 who have restricted access to social media in Australia next year! A National classification program for ADULTS will be introduced for all online users, along with a restricted access scheme which includes a control system requiring Digital ID

I can't wait to vote for every Independent before any major manipulator this May 👌 #TEALnation #Independent #auspol

I am thrilled to be working alongside so many skilled and generous humans bringing XM into the future through my XMGlobal Collaborative Professional Membership. Join me to be a part of the movement. credential.certifyme.online/verify/3011f4c…

Why Being Human Is Our Most Valuable Skill ⁦Ben Motteram 🇦🇺⁩ ⁦CX-Excellence / Michael Brandt⁩ ⁦Luke Jamieson⁩ ⁦Colin Shaw⁩ ⁦Adrian Swinscoe⁩ ⁦Nate Brown⁩ ⁦Greg Ortbach⁩ ⁦Shep Hyken⁩ ⁦⁩ ⁦Aileen Day, CCXP 🤘⁩ ⁦Annette Franz, CCXP⁩ linkedin.com/posts/lukesoon…

I am super proud to be partnering with the Morwell Innovation Centre & @latrobecitycouncil to be able to host and facilitate the Masterclass for Business Series, celebrating Latrobe CC Business Festival 2025. If you're a business in VIC, join us at: latrobecity.com.au/listing/master…