"When you punish your people for making a mistake or falling short of a goal, you create an environment of extreme caution, even fearfulness. In sports, it's similar to playing 'not to lose'--a formula that often brings on defeat" - John Wooden - #Wisdom #ThoughtForTheDay

Move your body. Eat whole foods. Build community. Care deeply, even if it makes you vulnerable. Hold pain with compassion. Give help. Get help. Be patient. Sleep when you're tired. Accept what is. Stay on the path. Fall off the path. Get back on the path. thegrowtheq.com/13-rules-for-l…

Seven words that I wish were taught more often to everyone, perhaps especially to high-achievers: Ask for help when you need it. There is such freedom in putting down the weight of needing to have your shit together always.

In eastern psychology there is a concept known as the hungry ghost. The hungry ghost has an endless stomach. He keeps on eating, stuffing himself sick, but he never feels full. It’s a severe disorder. The current ethos tries to make us all hungry ghosts. thegrowtheq.com/redefining-suc…

"Scale matters: small/medium is beautiful, more stable & genuinely more efficient long term. Large becomes top-down." - Nassim Nicholas Taleb #scale

It is very hard to change the way you are thinking or feeling by trying to change the way you are thinking or feeling. Mood follows action. Get out of your own way. Stop wrestling with yourself.

8 Principles to Navigate Periods of Disorder. 1. Stop Resisting What's Happening. 2. Focus On What You Can Control 3. Nail Daily Habits 4. Use Routines 5. Stay Connected 6. Think Adaptation 7. Respond Not React 8. Show Up, Get Through, And Make Meaning On Other Side (Thread.)

GREAT thread. (Brad Stulberg is gifted at distilling principles down to their essence.)

People generally have more control over their actions than their feelings. But we can influence our feelings by taking action. Take one small step. Move the body first and the mind will follow.

“Creativity is the ability to identify self-imposed constraints, remove them, and explore the consequences of their removal.” ~ Russell L. Ackoff

Are You Using Digital Technologies to Improve or Degrade The Customer Experience? thecustomerblog.co.uk/2020/11/03/are…

A TEMPORARY PATCH WILL VERY LIKELY BE PERMANENT.

I have forgotten the number of times I have told clients and team members the difference between the objective and the path/solution to attaining that objective.

What does it take to be a customer-centric enterprise? thecustomerblog.co.uk/2020/11/23/wha…

Great thread from a master teacher César A. Hidalgo at work. When it comes to social justice, criticizing is easy. But it’s by *doing* that we get real social progress. It’s like this: “it is more difficult to criticize a musician when you have the guitar in your hands."

Oh, how I light up when I am described, with others, as a human resource! The speaker always calls forth immense gratitude, and loyalty from the depths of my being.

We need to redefine "hard work" to include "hard thinking." The person who outsmarts you is out working you. The person who finds shortcuts is out working you. The person with a better strategy is out working you. Usually, the hardest work is thinking of a better way to do it.

Customer Experience (Pensions) Fail at Aviva thecustomerblog.co.uk/2021/05/01/cus…

There are Tory MPs in Church today, dressed in their Sunday best. They will listen to The Good Samaritan parable and likely proclaim peace and love to all. Tomorrow they will go back to supporting the deportation of the most vulnerable & traumatised people to Rwanda.