When patients share a story they’ve told me before, I don’t stop them and say that I’ve already heard that one. Instead I assume that I didn’t hear what they needed me to the last time, and try to listen more deeply and with new ears. Try this with parents / friends / kids ✨

After 20 years of books, I'm compiling Kindle readers' most underlined passages. Here's one from A Whole New Mind:

"look for and expect the best, but plan for the worst" - being confident while being realistic <<The leadership mind switch>>

On major life decisions, the purpose of seeking advice is not to get answers. It’s to gain perspective. No one knows what's best for you. They can only share what makes sense to them. The most important question to ask is not what you should do. It's what you might be missing.