If your top priority isn't becoming more customer-focused, you’re making a mistake. #measureCX forr.com/1xWQfqp

Retailers need to kick their addiction to courting millennials, Sucharita Kodali tells Bloomberg. #retail forr.com/1NWEZwd

How does your #loyalty strategy stack up against the competition? Take our survey to find out: forr.com/1FnZtyB

.Forrester calls these mobile moments. Micro moments are glanceable - 50% of daily mobile interactions are micro x.com/wsjCMO/status/…

Congrats Mark Bergen forr.com/1CABSnv. Looking forward to your take on Google on Recode

Excellent read on HBO's breakaway success by Emily Steel & John Koblin. Plepler seems like an interesting guy ... forr.com/1GE2hYV

Privacy = critical. Anyone who does not take this seriously is toast - Ann Lewnes #FORRforum

RT Recode: Why Comcast Needed an Excuse to Turn Its Attention Elsewhere on.recode.net/1GpYWtY, by James McQuivey

Video of the always brilliant James McQuivey: forr.com/1HQax8R. Introducing #hyperadoption.

First mag piece for FORTUNE! fortune.com/2015/04/28/why… Why can't we kill email?

Twitter Earnings, Released Early, Disappoint Investors; Shares Plunge nyti.ms/1P3A9xY

"As a company, Twitter is an adolescent - gangly, starry-eyed, growing like a weed and unpredictable." forr.com/1dxqTq7

Congrats Alex Kantrowitz! Just saw your news.

Inside Mercantile, J.Crew's bet on cheaper clothes. bloom.bg/1JhlDUm

Congrats all! x.com/adage/status/6…

Robots Won't Steal All The Jobs -- But They'll Transform The Way We Work, via J. P. Gownder (கவுண்டர்) forr.com/1PuZd1V

To all those people who say I don't drink enough water: told you so. forr.com/1JgKrdr

What is the future of digital advertising in an ad blocking world? Great read by Tim Peterson and Maureen Morrison forr.com/1KQpt9k