I didn't think it was possible for British Airways to get any worse. But I have just been proven wrong. Due to fly with you tomorrow but your website is riddled with errors and your call centres riddled with rude dismissive people who can't help. virginatlantic next time then!!

How do you solve a problem like... telling your client their CX sucks? dlvr.it/SLMs2q

Have badge. Ready to rock, roll and #SXSW2022 ...

Excited for this!!

Incredibly proud 💙

Have you ever had that deep feeling of dread that warns you something’s not right? We’re going to teach you what to do about it at this SXSW session on Monday with our very own Amber Chenevert (Amber Chenevert) and Karen Boswell (Karen Boswell). bit.ly/3MTXqsa #SXSW #SXSW22

Kicking off day two at #SXSW2022 with a workshop exploring innovation tools for creative and strategic #ESG #reframing

If you're at #SXSW2022 make sure you see the #Banksy exhibition! It's really quite special 🤩

A massive thank you to William for being our amazing special guest for our #humancentred podcast!! So excited to hear this later - dream team! #wearevmlyr with Nick Brunker

We must balance data with our gut to make better decisions. Join VMLY&R's Amber Chenevert (Amber Chenevert) and Karen Boswell (Karen Boswell) today at SXSW 👉 bit.ly/36mttQM #SXSW #SXSW22

Day two of #SXSW2022 kicks off with a panel on data vs instinct when making creative decisions. Karen Boswell “Courage is a muscle that needs to be flexed.”

We closed out a long weekend at #SXSW2022 with another episode of VMLY&R's #HumanCentered podcast. Karen Boswell and I were joined by Andy Wardlaw, the Global MD for The Talent Business, to chat about finding and matching talent in the evolving workplace. apple.co/34IcQyp

An impressive start so far! Great to see such variety in responses 😊#thepitch Boots

🚨 NEW EPISODE: Karen Boswell and I wrapped up our special edition #HumanCentered podcast series on location at #SXSW2022. Among the topics they covered, they dive into data ethics, the #Metaverse, technology impact on overall health and much more. 🎧: apple.co/3tlx22p

Privileged and excited to be on this inaugural jury with an all star team 😊

Excited to be here at the #CXCircle with Contentsquare and closing their main stage later after a brilliant line up... Amazing vibe already 🦄🎆💞 #wearevmlyr

Well that was fun 🙂 thank you Contentsquare for yet another fabulous event, I met soooo many smart, lovely, insightful people! Until next time... #experience #CX #BX #EX and all the other X's

Really pleased to announce the continuation of this fantastic partnership between Boots and This Morning a recent winner of the GenM break the stigma award

The various stages of judging #eurobest2022

A fabulous jury for #CreativeBusinessTransformation for this year's #eurobest2022 with gerardhere Alejandro Di Trolio @mikejohnotto ... Shortlist agreed, on to the metal now!