As a... – customer calling support I want to... – hear a message directing me to the website, where most queries are answered So that... – I can continue to hold to get an answer to my query, which is not available on the website

Just dug this out. Going to use from now on for moderating usability testing. 🤓

A bit of a rant, but ultimately some best practices. The journey (map) is not the reward -bootcamp.uxdesign.cc/the-journey-ma…

We’re a team of design researchers and service designers who collaborate with residents, front-line staff, and leaders to design accessible, equitable, and trauma-informed services. ➡️ Visit phila.gov/service-design… to learn more.

Like a language translator, the goal of design research is to describe users' mental models, translate those models to design, and then evaluate the quality of that translation back to the users.

U.I. Joe - What customer experience teams can learn from President Biden's executive order on CX. medium.com/@robtannen/5c5…

Less a run, more the Great American Novel. 🤯🤯🤯

Recommendations from the NYTimes editorial board on reforming the U.S. patent system, notably via increased resources for patent examiners, inter-agency collaboration, and public participation. nytimes.com/2022/04/16/opi…

Highly interesting variety of viewpoints and interpretations of the "article of manufacture" as it relates to patents for “designs for projections, holograms, and virtual and augmented reality” (PHVAR)... uspto.gov/sites/default/…

Whether you are already connected with one of EY Design Studio's international locations or have never heard of us before, get re-introduced to our purpose, capabilities, and ideas through the first issue of Studious... studio.ey.com/blog/pilot-stu… @EY_Consulting EY US

The greatest trick the devil ever played was convincing us we were good people for cutting up the 6 pack plastic rings BEFORE we threw them into the ocean forever

Join our HFE research team: We are seeking a Ph.D. with an extensive and proven background in behavioral science statistical analysis and study design applied to human factors research and UX optimization. This is a remote position working on some of the…lnkd.in/gnizzNxd

Lisa was here. Honestly the idea of personas building empathy doesn't really make sense to me. The persona is a synthesis document for research results, which helps you make design decisions.

Congratulations #ENG #Lionesses #WEURO2022

I heard all this talk about the metaverse so I decided to go live there for a while. Over the last few months, I’ve been in Meta’s virtual reality social network Horizon Worlds every hour of the night and day to meet the metaverse’s earliest adopters. nytimes.com/2022/10/07/tec…

Much is being written about the potential impact of the metaverse on consumers and businesses, but little about how it will affect those creating it – the researchers, designers, and developers who will define these new experiences. ey.com/en_us/consulti…

For you aspiring Vision Pro designers! 🥽 New Human Interface Guidelines for Vision Pro (we added ~60k words of wisdom!!) developer.apple.com/design/human-i… 🎨 Figma Vision Pro design kits developer.apple.com/design/resourc… 🍏App icon tool (for previewing juicy 3d icons) itunespartner.apple.com/assets/downloa…

Spatial Computing UI Design = SCUID #SCUID