Newsletters are making a comeback. Not because of hipsterism or nostalgia but ignorance of good content design. Stop sending newsletters. They're bad content. insidegovuk.blog.gov.uk/2014/08/13/rea…

As a Londoner, I hear this kind of unparliamentary language any night in the pub. As a content designer, I say: apostrophes are important

Get active! Why content designers use the active voice. defradigital.blog.gov.uk/2019/08/23/get… Thanks to Simon Busch for his helpful edits.

Digitising forms excited civil servants in the 1980s. Making those forms usable less so. Letter to London Review of Books lrb.co.uk/v41/n20/letters

Artificial Intelligence - how it can work with content design...and how it can't defradigital.blog.gov.uk/2019/12/16/con…

Dear Cabinet Office: now is not the time to panic and publish an FAQ gov.uk/government/pub…

“This is Ben, the content designer. He puts the right words in.” “It’s more like I take the wrong words out.” #ContentDesign

The Oxford comma can be useful, and very expensive to ignore. nytimes.com/2018/02/09/us/…

Content design test. Put this text in to plain English. You have 5 minutes. Your time starts now.

“I have read and agree to the Terms” is the biggest lie on the web. New browser plugin rates them. tosdr.org

@EmmaLouThom Relevant to your interests: Twitter now lets you use emoji characters in search mashable.com/2017/04/28/twi…

How to be an effective minister - interesting read for any content designers working in Whitehall instituteforgovernment.org.uk/sites/default/…

“Civil servants, whether they think they’re doing it or not, have an affinity to how things were done before" Liam Fox

"Further information" is for the organisation not the user - cut them from your content defradigital.blog.gov.uk/2015/11/20/mak…

Bad content klaxon: "Our first newsletter for 18 months!" You were doing so well. Stop emailing newsletters, please insidegovuk.blog.gov.uk/2014/08/13/rea…

Tired of lorem ipsum? The Partridge ipsum generator may be what you need parall.ax/partridge-ipsum

Plain English versus tech business talk x.com/alexhern/statu…

The original home of content design took down the post-it notes. GDS need a blue plaque in Holborn (or a blue post-it note)

"That's a bit 1990s." My most common content criticism for the 19th consecutive week.

Stapler graveyard. People used to tippex their names on staplers. No one ever uses the landline either.