Outstanding thread on conversational design that you need to read before having an opinion on the future of voice or ambient computing.

I’ve come to believe that ‘alignment’ is a business code word for ‘getting everyone else to stop arguing with me.’

Feature Teams vs Product Teams vs Project Teams, how do your teams operate? OR can (and should) teams be able to transition based on current objectives?

Our UX Director and researcher offer up some tips on connecting with users when you can’t interview face to face.

Prioritising what to invest in next is one of the hardest things for any tech company. How do you prioritise what to build next?

Kill your darlings

That awkward moment when you crack a joke on a zoom call and realise no-one has laughed cause you’re on mute. Never as funny second time round.

Don't forget to zoom out and look at the bigger picture people. Sometimes we get too caught up in the little details when there are far bigger problems to solve.

A solid TEDx from Ben Akers. Let’s reframe the language about mental illness and start talking mental fitness and mental strength. And ask our friends how are you feeling? out of 10? youtube.com/watch?v=Y9FEQY…

there are product features we THINK drive success, and then those that actually drive loyalty & love. chief among them: design nuances that reduce anxiety (did it save? where is my stuff? how do I x? etc) great products build relationships, and anxiety weakens relationships.

If you’re not thinking about it already, you’re already behind. What is it?

This is a must watch for not just tech folks but anyone with kids, on how our/their attention is being monetised and the devastating effects it is having on all aspects of society. netflix.com/title/81254224 Center For Humane Technology Tristan Harris Netflix

We’re looking for web/product copywriters, content creators and content strategists for part-time and contract roles at Pollen. DM me for more info.

As Director of Strategy and Design i often get asked if those two are actually at odds, isn’t strategy analytical while design is solutions? The core of strategy, is identifying problems, and converging on the right solution. Sound familiar? That’s also the core of design!