#MDE youtu.be/XHRApHMKvC8

I just listened to a call with one of our law firm customers. Over the past 12 months they’ve billed an extra 1,192 hours by bringing #eDiscovery in-house — cutting out the middle man/vendors. An extra $300k in their pockets. Why law firms continue to outsource discovery is 🤔

Why should you go to jail for a crime someone else noticed?

Dear David Byrne And I have found myself helping with my son’s college applications. And I have asked myself, “well, how did I get here?”

Raise a glass to those sleep-deprived paralegals and associates working on a national holiday to meet your discovery deadlines. 🍻

big bed

AB…C?

Me keep having to start new batch of cookies for Santa because me keep eating them.

Ran a gorgeous half-marathon to celebrate the new year!

AI will transform customer service. And you can count on Intercom consistently being first with this tech. Today we shipped a handful of AI features which are just a taste of what's to come. I've watched customer interviews where they rave about this summary tool.

Introducing Embra, a fast ChatGPT-like assistant that lives on your Mac desktop & integrates into your apps! Starting with Chrome. Use it to: - Access ChatGPT-like conversations instantly - Query documents or websites (even PDFs!) - Write context-rich docs, code, and emails 1/3

And the 70% of Napa Valley farmers. Why? Because 70% of Napa Valley banks with….. SVB! This contagion is way worse than most people realize. It’s not just tech workers that are impacted.

The less time you spend in internal meetings, the more time you have to meet with customers

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Dear startups, Sometimes, bigger is not better. Often, smaller is better. Bigger teams can cause bloat, slow down decision making, and make it easy to under prioritize bugs, product innovation, customer experience, and focus. Bigger CAC/LTV can hide what would otherwise be

Unreal is deceptively close to real.

Just wrapped up “SPOP” (student parent orientation program) at #ucirvine with our oldest kid. It's exciting to see him on life's runway, cleared for take off. Incredibly proud moment.

Ladies & gentlemen, I give you… Jon Stewart

Honest Q? AT&T AT&T Help … if a person upgrades their iPhone and it’s delayed by a week, does that person get to delay their fee payment by a week?