I’m sad to see everyone pile on Humane. Hard working people trying to build cool shit deserve our respect. Often they’ll fail. Sometimes badly. But we need them to keep trying. All the greats have been there. Jobs made a computer nobody wanted at NeXT. Then he made the iPhone.

In Florida, we drag these people out of the road and arrest them.

We must harshly reject and punish anti-social behavior like this. Regardless of the cause. This is not kind. This is not loving. This is mean and cruel behavior that damages our precious harmony and peace.

Your annual reminder that TurboTax is not your friend :) This behavior is so anti tech, anti progress. We build to solve problems and be rewarded in kind. Not play politics to sustain them and our profits. Shame on Intuit. propublica.org/article/inside…

Yesterday GrowSF saw an incredible number of new Twitter followers, newsletter subscribers, and donors. Thanks, Jackie, I’m serious!

If you want to help us put forward non controversial ideas that everyone can get behind, donate to GrowSF!

growsf.org/donate/

I’m such a sucker for this shit. Why do I long for times long gone? I try to console myself by remembering I’m experiencing and living in a time that others in decades will long for themselves. And think of as magical and quaint too.

Elon Musk - “We’ve got to be excited about the future”

[insert awe for Intercom tweet]

Our redesigned Intercom values posters went up this week. They look so good! I wrote the values when I returned amidst a lot of cultural turmoil as an act of radical honesty about what a CEO really cares about. They have served us well and now the culture is remarkably aligned.

Just had lunch with the Intercom web design team. Great crew!

Because they believe their self worth is dependent upon the success of their company.

Can I share a dirty little startup secret? NOBODY is “crushing it” all the time. Every single one of your business heroes is fixing something really fucking embarrassingly stupid at any given time. There’s not a single one who’s not. And many times these problems will be…

We looked at where the tech is going and found it impossible to imagine a future where AI is not doing the majority of customer service work very soon. I'm 100% certain of it and would wager my entire Intercom stake on it (which I kind of already am!) with anyone who can put up…

I have concluded my Intercom messaging for the day. Thank you for not unfollowing or muting me.

The new intercom.com website is now live, and it's looking pretty fine.