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We're bringing on awesome new talent! Looking for an opportunity to grow and shape the future of #customerexperience? Check out our open roles!

🛋️ What makes IKEA a #RetailLeader? They’re not chasing your next purchase, they’re earning your next decade of loyalty. Our founder, had unpacked their #PostPurchase strategy at Kustomer's #CX Summit. This is long-term brand building at its best.📦

New research 250,000+ customer service interactions found that an AI chatbot led to improved response times and customer sentiment. Here are some nuggets from the study: -The chatbot led to a 22% drop in response times, even as agent-customer interactions increased (and this was

We had an amazing time at the The CX Mixer yesterday morning! Thanks to the iconic Russ & Daughters Cafe for such great hospitality and our friends at parcelLab , Hark , Pipe17 - Unifying Order Operations , ReturnBear , and Ryder or teaming up for a great event. Going to be at

Kustomer's new Automated Call Recording Consent feature helps simplify compliance without compromising customer trust. Learn how! kustomer.com/resources/blog…

Leaders are almost unanimously on board with AI, with over 84% reporting that company leaders understand the potential of AI Agents within a customer service organization. While some have concerns, it’s clear that AI will become table stakes with such a small share of leaders not

AI's potential for customer support is best applied in a behavioral coaching program. Vasu Prathipati of MaestroQA says, "Who wants to be told a number in a factory do more widgets per hour?" AI can help indicate what actions customer support agents can take to help achieve

Kate Konchar of Shopper Approved says: don't run away from negative feedback! Use it as a tool to identify things to improve the customer experience and respond to it publicly to build trust with consumers.

In an uncertain time with potential pullback on consumer spending, brands need to think how they can cut though the noises. @Attentive CMO Keri McGhee says brands that embrace AI to scale will be the ones that win, and if your leadership is hesitant, they've already missed the

Cisco’s report, The Race to an Agentic Future, reveals agentic AI is set to transform customer service. By 2028, 68% of customer service interactions with technology vendors are predicted to involve agentic AI, offering personalized and predictive services. Despite AI's rise, 89%

Come see what we have been up to! During this live webinar, our product experts will showcase Kustomer’s latest features: - Personalized AI Support for Reps - Smarter AI Testing Tools - Simplified Team Conversations - Enhanced Call Control - Tailored Reporting Insights Don’t

Headed to CCW in Vegas? Join us for great chats and lunch on Wednesday, June 11! Pick up a shuttle from Caesar's Palace and grab a burger with us at In-N-Out Burger. Register here: lu.ma/odi0j0aq

Celebrating wins makes a big difference in a company culture. Jourdan Davis, Director of Operations at Pit Viper shares why it's important to respectfully call out your wins at work.

Anthropic’s Claude 4 can now work on tasks for seven straight hours — a major leap in AI endurance and memory. For customer experience leaders, this unlocks potential for more sustained, context-rich customer interactions. However, 24/7 AI remains limited by high computing

Check out what Adam Kintner, a product manager on our team, is most excited about in the latest batch of enhancements! RSVP for the webinar where he'll dig into the details. Tuesday, June 24th: kustomer.com/event/webinar/…

Fashion brands that win know that staying ahead is more than just keeping up with the latest trends. In 2025, you have to master the behind-the-scenes logistics that power growth. Join us for Apparel & Accessories Unpacked, where top ecommerce pros share how they’re scaling

Working in customer support is well known to be stressful. The standard turnover for call center agents is 30-45%. Many workers burn out or look for a better opportunity. Unsurprisingly, CX leaders have consistently struggled with staffing. Kustomer’s Top CX Challenges Report

Even discount stores know they need to focus on customer experience. The Five Below CEO shared on the Q1 2025 earnings call how the chain’s investments in customer experience paid off with sales rising 7.1% year over year! The changes include: - more labor hours for

Don't confuse customer service with customer experience. While customer service is a very important part of the overall experience, don't forget that it is just a part of it. Don't confuse the two, and make sure you focus on both.

Three companies have teamed up to launch GRAIA, an Agentic Contact center as a service platform. Its’s designed to take on that challenge and provide tailored customer support via training. However, the key to higher-quality AI-powered support is not another bolt-on tool. The