Want to get into Customer Success? Ever tried emailing a CEO after listening to them speak at a conference? It works... ow.ly/VSmr50AyT4X

The relationship between CS <> Product is critical yet we speak different languages

📙 Top 10 Must-read Customer Success Books for CSMs - Do you want to learn from Customer Success professionals by reading a wide range of Customer Success stories that will help you grow your business? Read this now: csmpractice.com/best-customer-…

“To truly have any chance of becoming a company that can grow to millions in (sustainable) recurring revenue, you not only need a great product that you can market and sell effectively, you really have to figure out (and invest early in) how…” Rav Dhaliwal link.medium.com/b3v6fPo4l8

If you're ever in cash cab and need to know the difference between CS and CX 👉 bit.ly/3jNV1Ax

Build a powerful customer renewal playbook –– 4-minute webinar recap (Amity ) keepthecustomer.com/post/building-…

This week we're learning how to ask open-ended questions as Customer Success Managers How To Ask Strategic Open-Ended Questions (with examples) PT. 1 bit.ly/34fAX4O

Yup, this is what we do!

A few people ask about churn so I just look at last month: - There were 1,314 members end of July - 41 cancelled That's ~3% churn/month. Last 4 months we've added: - May 280 new members - Jun 237 - July 286 - August to date 229

Help us build the 2020 Top 100 Customer Success Strategists lists by nominating the thought leaders in the #CustomerSuccess industry who have provided you with the most insight, support and knowledge. Get your nominations in today: succshac.kr/3gR5hWb

📢 Attention CS Professionals: Join us for the biggest Customer Success Event of the year! The Customer Conference is happening on September 15-17th, where we'll focus on 'The Future of Customer Success!' You won't want to miss this. 📢 Sign up here! 👉ow.ly/1vOJ50BeAhl

Approaching the whole CS <> Sales alignment with a twist 🍋 Rav Dhaliwal challenges our perspective in this week's recap: keepthecustomer.com/post/what-cust…

Let’s normalize helping a customer fully adopt the plan they’re currently on before pushing for an up-sell. If they can’t fully realize the value of what they currently have, how do we think they’ll be able to adopt our tool properly with even *more* on their plate 🤔

Some asked “what’s the value of customer success?” and this happened

Super excited to see so many wonderful Customer Success professionals on this list (top 200) just put my vote in and you should to: successcoaching.co/top-100-custom…

Customer Succes Leader spotlight: Kristi Faltorusso keepthecustomer.com/post/customer-…

Me: I'm going to work on my side project this weekend Me at 11am on Sunday morning: x.com/kittensfolder/…

There is no one true answer. BUT, I feel called upon and I plan to centralize more resources on this topic so: 1. Tomorrow I'll recap an interview on QBRs/EBRs best practices on keepthecustomer.com 2. And then I'll work on creating a hub for QBR/EBRs on Open Book

One of the best feelings is when customers derive so much value from your product that they upsell themselves! If your product is good enough, simply nurturing the customer can sometimes lead to expansions. #customersuccess #upsell #sales #revenue #csm

Thanks to Chris Lawton for making this photo available freely on Unsplash 🎁 unsplash.com/photos/5IHz5Wh…