Needed this today 🙃

writers with long fingernails: how?

This entire month of September, I’ve decided to take a break for alcohol and wow, I’ve gotten A LOT done. I dropped the ebook yesterday (40 pages 🙌🏽) AND Rode my bike for 23 miles

Wrapped up Startup Week Boston just now! I'm thankful I work for a company that keeps DEI front and center. Shout out to Catalyst ❤️

Here's a conversation starter for your CS team... Ask your team what "CSM Sentiment" means to them

Yesterday, during the first few minutes of a call with a customer we literally talked about curly hair maintenance… And that’s on having a diverse team that looks and sounds like your customer. Don’t sleep on this.

This week, I purposely turned my calendar into a fucking nightmare. The best todo list IS the calendar. If there’s no time made for it, it won’t get done.

Whatever you do... DON'T look at your Chorus/Gong recordings if you need a confidence boost 😳

Dear CSMs, On our wishlist this year, we’d like for you to check the help center first. Sincerely, Customer Support

Introducing the FIRST EVER summit dedicated to bringing Customer Success to the Center 🔥 We are bringing together incredible leaders from some of the world's top tech companies to talk about the hottest topics and answer the most burning questions! hubs.ly/Q010B4lt0

I want this wig!

I am soo PROUD of this right here! If you're gonna say you're community-driven, you have to drop content like this FOR THE COMMUNITY cstemplates.io

"It's not about NRR, it's about NRR efficiency" - ellie._.wu #ReUp #CustomerSuccess

We're ready for day 2 of #ReUp Summit 🔥 Ben Winn will be hosting from a small box in the middle of the Catalyst office!