Hugely enjoyed meeting the brilliant UCL MPA group today and teaching alongside David Eaves and Mike Bracken - thanks for having me along

I immediately read this testimony from Jennifer Pahlka on how “Harnessing ‘AI’ to improve government services” really means intelligently, thoughtfully, building competency and capacity: the right people, doing the right things, removing barriers in their way.

Loved our team Christmas Party tonight Kate Tarling 😀 - thank you so much for an awesome night out at #TRIPlive 🎄🥳 🎉

cc/ Lynne Roberts - we missed you! ❤️

🎙️ Beyond the buzzwords. Join Kate Tarling for the Dec 7 #DigitalBC Livestream and gain practical insights to deliver successful, sustainable services within large organizations. Bring curiosity, questions and colleagues!

Register: eepurl.com/gMNeYv

Delighted to meet John Seddon in real life, at last. He shared stories of demand-led redesign and growing expertise through properly understanding what’s happening to real people, real situations, for transactional services. And we swapped books.

I really enjoyed this conversation with Andy Polaine! We speak of the practicalities and realities of changing our organisations to deliver better services, among many other things

Last few days to register for this two hour online class on How to Define and Measure Service Success on Thursday Oct 5, 2023 at 5-7pm BST, 12-2pm ET!

eventbrite.com/e/how-to-defin…

Join us in talking about making better service orgs on Weds Sep 27!

What gets measured gets managed. Join our two hour workshop on measuring 'whole' services on Thurs Oct 5. Help teams lift up out of satisfaction scores, case volumes, tickets closed and call times towards what good looks like for the whole service eventbrite.com/e/how-to-defin…

📣 Join us + Digital Benefits Network Wed, 9/27 @ 9AM PT/12PM ET for an interactive conversation with Kate Tarling about her book 'The Service Organization' 🔖 Register before 9/13 and you may win a FREE copy of the ebook!

🌟 Register now: bit.ly/3YzSOh5

On the new Service Design Show episode Marc Fonteijn and I talk about reshaping organisations to continuously improve service performance. Watch or listen here:
podcasters.spotify.com/pod/show/servi…

youtube.com/watch?v=M4hqt9…

I have a new public class online on Thursday Oct 5. Learn how to define and measure service success, in a way that works for everyone involved! Tickets on sale now with follow up live Q&A for ticket holders eventbrite.co.uk/e/how-to-defin…

New article: To make better services, make better service organisations linkedin.com/pulse/make-bet… via LinkedIn

“How do we lead and deliver successful services, sustainably?”—@KateLDN is asking today at 12 pm BST / 1 pm CEST / 7 am EDT. And then discusses why making better services ultimately means making better service organisations.

Join for free:
eventbrite.co.uk/e/how-do-we-le…

How to play the government spending game - new article in @cswnews by Andrew Greenway and I civilserviceworld.com/professions/ar…
You can watch a video of the talk we gave about it at SDinGov govservicedesign.net/videos

Out today - a conversation with me and Barry O'Reilly for the Unlearn Podcast about changing models of accountability for service orgs and why large service orgs want leadership teams to be guardians of getting stuff done, not 'owners of teams/stuff'

💯. Learning skills’ is very different to aligning, making proper time for understanding and scrutiny, constructive challenge, changing how we behave and work as a ‘team’, redefining accountability…

Hugely enjoyable chat with Barry O'Reilly about heavyweight topics: operating models, redefining accountability, working with digital+operational teams and much more. Sign up below 👇