Julian Bocanegra (@julianbocanegra) 's Twitter Profile
Julian Bocanegra

@julianbocanegra

Im passionate about Cloud Technology and I believe that Technology can transform the world. I help people, customers, and organizations to grow and transform.

ID: 169606720

linkhttp://www.bomoconsulting.com calendar_today22-07-2010 19:00:56

610 Tweet

257 Followers

285 Following

Julian Bocanegra (@julianbocanegra) 's Twitter Profile Photo

businesses can bring so many new efficiencies that improve CX and maximize workflows by extending their contact center capabilities with trusted Genesys partners in the AppFoundry Marketplace.

businesses can bring so many new efficiencies that improve CX and maximize workflows by extending their contact center capabilities with trusted <a href="/Genesys/">Genesys</a> partners in the AppFoundry Marketplace.
Julian Bocanegra (@julianbocanegra) 's Twitter Profile Photo

The clear winner was chatbots, with 88% saying they use this tool, and 92% of those saying their chatbots are AI-powered. But what about other CX tech? This is a great rundown. gsys.cx/3ZeWsyO

The clear winner was chatbots, with 88% saying they use this tool, and 92% of those saying their chatbots are AI-powered.

But what about other CX tech? This is a great rundown.
gsys.cx/3ZeWsyO
Julian Bocanegra (@julianbocanegra) 's Twitter Profile Photo

If you've ever wished you could read minds... It's still not possible. But with AI-powered speech & text analytics, orgs are getting clearer insights on customer satisfaction, identifying frustrations, and removing roadblocks. sprou.tt/1uW34SWEoPm

Julian Bocanegra (@julianbocanegra) 's Twitter Profile Photo

No one likes hidden costs. This is a great piece from Genesys that walks through the true cost of ownership (TCO) of contact center software, as well as implementation strategies. sprou.tt/1zZVVjAilms

Julian Bocanegra (@julianbocanegra) 's Twitter Profile Photo

But what are retailers doing different this holiday? Genesys shows how they're using #AI and tech to make your experiences smoother — from personalized recommendations to 24/7 support.

But what are retailers doing different this holiday? Genesys shows how they're using #AI and tech to make your experiences smoother — from personalized recommendations to 24/7 support.
Julian Bocanegra (@julianbocanegra) 's Twitter Profile Photo

This report from Genesys reveals how businesses are leveraging AI to enhance customer interactions now and drive long-term growth. gsys.cx/4g4gZfa

Julian Bocanegra (@julianbocanegra) 's Twitter Profile Photo

If you're interested in the future of #AI, virtual agents and what's to come, this one is for you! linkedin.com/events/ai-powe…

If you're interested in the future of #AI, virtual agents and what's to come, this one is for you!

linkedin.com/events/ai-powe…
Julian Bocanegra (@julianbocanegra) 's Twitter Profile Photo

Feeling overwhelmed by federal mandates around CX, AI, and data? Genesys has just what you need to start delivering secure, personalized customer experiences. Learn how you can deliver better #CX, keep data safe and more... sprou.tt/1mP3HEJ1fW9

Julian Bocanegra (@julianbocanegra) 's Twitter Profile Photo

Genesys CTO Glenn Nethercutt's perspective on how agentic #AI can transform customer service in this CIO article. Check it out!  cio.com/article/360385…

Genesys CTO Glenn Nethercutt's perspective on how agentic #AI can transform customer service in this CIO article. Check it out! 

cio.com/article/360385…