Great morning tuning into #PegaWorld iNspire!! If you missed any of the action or are looking to download a presentation, you can check out all the session and demo replays here --pega.com/events/pegawor…

Not traveling, but still rocking my Qantas pajamas!!

Two years later, how have businesses responded to GDPR? Check out my latest article here via NewDigitalAge newdigitalage.co/2020/06/11/two…

Another great cartoon by Tom Fishburne. #zoomfatigue

Great to see that my latest article on CustomerThink has just been named an Editor's Pick. Here I explore four key service strategies that service leaders should consider to demonstrate empathy while keeping an eye on cost containment. customerthink.com/revamping-your… #CustomerService

I'm thrilled to be delivering the keynote at the upcoming "Pega Discover" online customer service summit on Oct 14th. Learn more about the agenda here... pe.ga/2G13lNX #customerservice #cx #crm #DigitalTransformation

Paul Greenberg's latest streaming setup looks like the deck of the Starship Enterprise!! Awesome!

Great new article from CRM Magazine's destinationCRM , where we explore a 2020 retrospective and 2021 predictions. Digital is here to stay. #crm #digitaltransformation #customerservice #welcometo2021 destinationcrm.com/Articles/CRM-I…

"Five Predictions that will Shape Customer Service in 2021 and Beyond" My latest article in @CustomerThink customerthink.com/five-predictio… by Jeff Nicholson Pegasystems

Great to chat with @shephyken about the transformational new era of #AutonomousService via @forbes forbes.com/sites/shephyke… #CX #customerservice

The shape and very "surface area" of customer service is changing. Check out some great observations here from Adrian Swinscoe via Forbes​. #crm #customerservice via @forbes forbes.com/sites/adriansw… #customerservice #crm

The emerging landscape of service bit.ly/35yctDn Thanks to Jeff Nicholson Pegasystems Paul Greenberg for the inspiration and Andy Haas of Deloitte Digital for the commentary and insight.

A highly interesting snippet from a recent #CRMKonvo: Pegasystems's Jeff Nicholson on the next thing in #customerservice youtu.be/j5RTMXhv_c0

"Brands that are able to quickly resolve customer issues when they arise, regardless of channel, will come out ahead." Great to chat with Phil Britt about emerging service strategies via CMSWire.com. #crm #customerservice #customerexperience cmswire.com/customer-exper…

Game on! The @RyderCup is here and Pega is proud to be the Official Enterprise Software of the event. Looks like a great weekend of golf ahead! To tune in, check local listings. #RyderCup pe.ga/3o5yCDm

There's a new #1 SFA solution. Hear how Pega has just been named the top SFA product in the new 2021 Gartner Critical Capabilities for Sales Force Automation report. Pega is shaking up the world of CRM! #sfa #crm #digitaltransformation pe.ga/2Y6FTIA

In my latest article via MarTech Series, we dig deep into why "autonomous tech" is no longer just for vehicles – it’s on the cusp of transforming the world of CX as well. #cx #autonomousservice #digitaltransformation Pegasystems pe.ga/3k82mNb

From CRM: Deloitte Identifies the Trends Upending Marketing bit.ly/3CXD9wn

The predictions are in! Register here for our all new "Next In Tech: 2022 Forecast" where I will even be joined by the incredible Brent Leary, as we explore what lies ahead for AI, autonomous customer experiences, and much more. #ai #cx... pe.ga/3oeDlkx

For the first time since 2012, football on Thanksgiving is a Hock league game and today’s contest between Franklin (4-0 Hock, 9-1) and King Philip (4-0, 9-1) will decide the Kelley-Rex division title. #hockomock