Are You An IT Help Desk Or An IT Service Desk?: Talk about a tricky question. Are you offering, or working on,... bit.ly/1ixPZjD

Graph ur expenses 2 see where u can cut back twocents.lifehacker.com/graph-your-exp…

@VirginMobileAus Virgin Mobile services down for 1000s people and ur website and cust svs r unreachable. Please send txt or comm 2 customers

#itsm tool build update: Our Кристюшка Дрозд Change Req form auto-pops PBA info & approvers from service definition when scheduling the change

#itsm PBA= Patterns of Business Activity e.g. Busiest Service Times, Pre-approved Change Windows, 'How' service supports Business Processes

#itsm #cherwell tool build update: Our Incident form now recommends team to assign call to, based on service subcategory Кристюшка Дрозд

#itsm tool build: Incident subcategories, escalation paths and FAQs are part of the service definition. Guides service desk 2 log calls

CSF No 1 for building a service oriented #itsm tool: define your service definition process. The magic only happens if u have right info!

The power - and isolation - that is social media blog.petflow.com/this-is-a-vide…

#itsm tool build update: Operational go-live in 2 weeks. Service desk training tomorrow followed by transfer of open calls fm old system

Join me tomorrow 2pm Australian EST for #itsmgoodness 7 steps webinar - with GoTo Assist Citrix learn.citrixonline.com/050714-ANZ-G2A…

Day 1 of UAT for service-driven #itsm tool. What happens if I delete a service definition? Can still log but need a default escalation path.

Hosting a reference site visit tomorrow for our Кристюшка Дрозд #itsm tool build. Hope they love the service value driven design and workflows

#Techhumour :o)

#itsm tool: approvals auto-send to stakeholders defined in Request & Change models; their response auto-updates the ticket. Bliss!!

'Big Bang and a fanfare' or 'subtle low key implementation with minimal Comms'. What #itsm tool go live strategy worked (or didnt!) for you?

Worst thing bout operational role No time 2 share experience w/industry. Worst thing about NOT being operational? Exp loses relevance w/time

The cats been eating the Christmas decorations. I think its got tinselitis.

Started new job as a telco Service Delivery Manager today. Love the quality of their SDM framework & doco. Jobs so much easier

Hello #ITSM 'ers! 2 years of going native operationally I'm finally head above water and back on Twitter #battlescars #outoftheclassroom