Don't miss this #Sustainability event International Confex chaired by Alistair Turner Panelists Heather Lishman ABPCO members @BSAVA_Angharad & Kathleen Warden Scottish Event Campus are sharing top tips for implementing sustainability & what to expect from your venue buff.ly/2El1Ira #Confex19

Enjoying the tweets from #CX2019 #CustExp19 Lots of great content, questions raised and debate going on. After so many years of hearing #ukhousing going digital, is the sector ready to accept it needs to go multichannel. It’s how other sectors are doing it.

Great to hear from @jlandpartners about their approach to staff engagement and how these can have measurable benefits on staff morale and drive improvements in customer satisfaction #cx2019 #cx2019people #JohnLewis

Great session with Low Quality Ideas on the 4th industrial revolution #DigitalinourDNA Inside Housing #cx2019

Really chuffed to hear a shout-out for the @HydeHousing ASB toolkit - and proud to say it is my baby - co-created with the brilliant ASB team #CX2019

Really busy session on Personalisation - turning data into insight with Anna Bishop, Director of customer service, Riverside, Liz Haworth, Chief operations & transformation officer, Torus and Chris Berry, Business development manager, Capita at #CX2019 this afternoon

Enjoyed speaking at good conference. With practitioners as well as senior execs ( they don’t have to be exclusive) and perhaps that was the takeaway message. Execs who feel the customer experience, make better business decisions. Same for boards #CX2019

My favourite quote from today "Customer Services is reactive, Customer Experience is proactive!" - completely agree. It's important to identify issues before it inconveniences our residents and have a service ready when they need it! #cx2019 #insidehousing #ukhousing

#cx2019 take aways - Don't rely just on data and surveys if you want to know what tenants want - tenants need to be able to trust your going to do what you say, but for this to be successful different departments need to able to trust each other to their job

- The best housing providers already demonstrate accountability. Don’t wait to be told by the Regulator - None of this is rocket science, getting the basics right is a good start! #CX2019

Fantastic day at #CX2019, three amazing streams, lots of amazing speakers and packed theatres. Thanks to everybody involved and looking forward to seeing you all again next year

Interesting & insightful day at #CX2019 finished the day hearing a fascinating presentation from Amazon on their innovation model - simple, effective and a clear vision plus any presentation that talks about pizza 🍕 is good with me!

“How do you want to make people feel is a great place to start when planning your event.” Great discussion around creativity and measurement in the keynote theatre with ICEAWARDS & CONFERENCE International Confex #confex19 #measurement #events

Somebody's got the Golden Ticket! What a wonderfully enthusiastic cast! This promises to be such an experience for young talent #theotherpalace

Star Ignited Performance Academy Here he is! Break a leg Nathan and Co! 💜🙌🏼 #RiseUp

Running #GNR2019 today! For Diabetes UK in memory of Giovanna’s Dad. Giovanna Creasey and I met as neighbours at Surrey University on 3 October 1989 - coming up to 30 years ago 🤣👍

Thanks Helen 👍

Here we are at the start of the race 👍

Thank you #Newcastle And #southshields for such a warm #GNR2019 welcome! With such toxic #Brexit it’s wonderful that #Newcastle and #southshields can provide a great #British welcome to guests from every corner of the globe👌