Self-service is the way ahead and creates a better #CustomerExperience but Ryan Ward from @Optivo says we must also be aware of the (few) drawbacks #DSSC19 #DigitalHousing #SocialHousing

Really enjoyed Oli from LiveWest’s presentation - great #selfservice results from the ‘Solve an issue’ page on their new website #DSSC19 #CustomerExperience #SocialHousing #DigitalCommunications

Chris Masey from Amazon Web Services shares his controversial thoughts on #selfservice in #SocialHousing - ‘reduce costs’ shouldn’t be your main objective, stop obsessing about automating every process, treat data as an opportunity and harness machine learning - food for thought #DSSC19

Feel your customers’ painpoints, collaborate and listen, and iterate - three key user experience principles to live by from Karl Dickman, UX guru with David Vidal #DSSC19 #CustomerExperience #SocialHousing

Really enjoyed the virtual Transform EMEA by @workplacefromFB this morning. It’s always good to hear other customers’ stories - obviously to borrow their brilliant ideas, but also to hear experiences which validate our own approach #WorkplaceForGood

Joined Intranet Reloaded London as a virtual presenter today - talking about how @hydehousing's #intranet and Workplace by Facebook have helped us keep staff informed, connected and positive during #coronavirusuk #workplace #facebook #digitalcommunications

Whoop whoop 🙌🏻

Very proud to be the line manager of Ella, our first ever degree-level apprentice @HydeHousing. She showed such great potential from day one and it’s been fabulous to be able to give her the opportunity to progress to the next level - earning while learning 👍🏻#NAW2021 #digital

Barney’s chilled Sunday morning vibe on #NationalPetDay he may be an elderly 13 but he’s still got it ❤️#BeLikeBarney

Better late than never #BeLikeBarney and get voting #DogsAtPollingStations #dogsatpollingstations

Really enjoyed presenting in the Awards International UAE 'Use of Digital Technologies' category with Emmy Stock and sharing how we've supported, informed and connected employees during the pandemic using @workplacefromFB and our intranet by Prodo May the best team win🤞#UKEXAwards #EXAwards

Thanks Jenny Bradshaw for inviting me to chat about my passion for all things digital communications - I really enjoyed sharing @HydeHousing’s story 🙏🏻

At the #housingdigitalawards with Prodo

Fab job with a fab team 👍🏻

At the DCC, our purpose is to make Britain more connected so we can all lead smarter, greener lives – but we’re not alone in our mission. That’s why we’re taking part in a digital series alongside nine other organisations that are #LeadingTheCharge towards net-zero.

Top tips from Smart meters ⤵️

I’ve always loved reading and it’s such a pleasure to be part of this TutorMate has become Chapter One! scheme to improve the reading skills of disadvantaged children 📖 #volunteer

Really enjoyed making this video with the inspiration that is Karin Meurk-Harvey - happy international women’s day to all the fabulous women out there 🙌🏻 #InternationalWomensDay #womeninspiringwomen #communications

This team is something special. 💙🏴󠁧󠁢󠁥󠁮󠁧󠁿