Helen Bevan
@helenbevan
Change facilitator, strategist, speaker. Prof. of Practice in Health & Care Improvement @WarwickBSchool. Advisor @HorizonsNHS. Senior Fellow @TheIHI. Views own.
ID: 190960735
https://horizonsnhs.com/ 15-09-2010 08:05:27
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"Hard skills" are specific technical knowledge & training. "Soft skills", eg authenticity & empathy, are a mix of what we’ve learned & where we’ve come from. We need both. The last 21 months have shown how key "soft skills" are. We need to call them something else Susan David, Ph.D.
