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Imagine spending hours upon hours getting sign-off to your brand new visual for one of your website pages... and you still get it wrong, after all that effort (and no, Secondary CTA is not a clickable link!) Have you ever done a blunder like that? #cust…lnkd.in/ghFKrNK

We're now in double digits to the end of 2018!! Can you believe it? It's been quite an eventful year on a number of fronts, but let's take this opportunity to think there are 98 days left and think... of these big objectives you had for 2018, are they a…lnkd.in/dJdEW4J

If Customer Service week is from 1st to 7th of October and CX Day is tomorrow, 2nd of October... what are the other days of that week dedicated to? And why didn't CX get its own week, without clashing with CS? Puzzlement, puzzlement! #customerexperie…lnkd.in/gEU8btA

Fancy joining a growing CX team, with a vision of transforming one of Europe's most underrated and inspiring financial services businesses?? I'm hiring someone who knows how to collate insight, such as a researcher or a BI analyst…lnkd.in/gq2grCQ lnkd.in/g2YiaPQ

If you are thinking #TGIF, maybe it's time to join a growing team, committed to make customers' financial lives better. Come and help me support the UK's greatest and unexpected hidden gem business on the path to customer experience excellence! lnkd.in/eFP_UJn

Throwback to a recent Thursday Watch my webinar with CX Network LIVE where I discuss the key difference between poor and fantastic CX insight & reporting! Do let me know what you thought of it! lnkd.in/gYmJ_Rf

Am I being daft or are people forgetting this is a Professional Network? A few weeks ago, I saw a post from a well known Bank talking about diversity and inclusion. Right now, all good. No problem. What I haven't said, is that the picture alongside th…lnkd.in/esKUNi7

If you are London based but want to join the CX industry, this may well be the role for you! lnkd.in/gjNTs8x

Sometimes, I buy stuff online (I know, insane!)... and I then get a survey... and most times, I die a little bit inside... Yes. I see it. The NPS question. I just bought from you - how am I going to recommend anything without sampling the merch? I wi…lnkd.in/gXs5xhz

Do you respect your customers' HATE list??? Recenlty, I was coaching someone who wasn't too clear on where she wanted to take her career next. She had multiple avenues and was going through analysis paralsis. But then, listening to her talk, I realised…lnkd.in/gsTJE5d

It is always a great pride and delight when one more CX platform trusts your content enough to publish on their premises. Worthix's Science Behind Decision blog hosts my all new article, where I discuss one of the most critical and common topics in the s…lnkd.in/gCXSaVm

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Are you a compliance super star? Want to join an incredibly customer-centered and colleague-obsessed business in Leeds? Good news - Compliance is looking for its next BP to support the business. Let me know if you are interested and I'll make the prop…lnkd.in/gdWwVa4

Did you miss my recent contribution to a collaboration between me and 14 CX heavy-weights? I'd welcome your thoughts and feedback! lnkd.in/ecw-bfi

If you're looking for a star to join your team, then you're in luck, Leanne's on the market for the next brand she'll make shine!! Wholeheartly recommend her, having direclty worked with her in my parcel days! lnkd.in/gM3bEPN

For my marking contacts out there - it's a fantastic opportunity to shape many things in a business that is leading the way! Let me know if you want to hear more about this fantastic organisation! lnkd.in/g9-pZvc

How can something so simple and brilliant not be the norm yet? Imagine if all your online browsing was as fit for prupose as this! #CustomerExperience #UserExperience lnkd.in/g6HvS78

In the veing of the WSJ coverage of NPS... Last year, I was asked by Worthix about KPIs in CX... So I wrote about it for their blog. Read On #TBTues #CX #customerexperience lnkd.in/gVFB8wj