Called Amtrak. Robot: it'll be a 35 min wait. would you like a callback? Me: yes 26 minutes later... Robot: here's that callback Me: great Robot: hold music Me: 😓 22 minutes later... Human: you want help? Me: yes Human: no problem [fixes problem in 12 seconds] Me: smh...

"We arrived where we are today, with voluntary recognition, because of our strong commitment to delivering on our mission and staying true to our values."   Read more about the agreement we've reached with CFA Workers United, which is effective on 10/22.👇 okt.to/kAwsPt

1/ Today, CfA Workers United and Code for America reached an agreement on voluntary recognition of our union. A card check will take place tomorrow morning. codeforamerica.org/news/code-for-…

"We’re looking at it as an initial step into a broader modernization of how we deliver services to people, that makes it simpler for people to interact with us" <3 MNbenefits govtech.com/gov-experience…

This animation and visualization is from a new Social Safety Net project I worked on at Code for America, “Navigating Compounded Hardships in a Pandemic”: codeforamerica.org/programs/socia… (led by @ericgiannella) 🧵 1/10

This is extremely cool. Like, very very cool. "The Executive Order also creates a sustained, cross-government service delivery process that aligns to the moments that matter most in people’s lives" whitehouse.gov/briefing-room/…

Job candidates: please write cover letters. Why do you want *this* job? How does your experience apply to *this* organization? Tell us so we don't have to guess!

So much going on today in the world. And then I saw this on a candidate's resume for an open position. Me too, bot. Day done.

Today's the last day to submit an application for our Senior Qual Researcher role on the Integrated Benefits team at Code for America. Apply! Share! #UX #UXResearch #UXjobs grnh.se/7407de581us

"Filling out paperwork is harder when you’re homeless. Making it to an interview is harder if you’re hungry. Remembering appointments and deadlines is harder when you are trying to figure out how to get your car out of the impound lot." Code for America theatlantic.com/ideas/archive/…

Luigi breaks down the intersection of the current formula shortage x WIC, and explains more of what makes shopping on WIC so tremendously challenging. Check out our blog post for more info on what makes participating in WIC so hard at the end of the thread ⬇️

"CfA is launching the lab with the goal of unlocking $30 billion in benefits in the areas of food assistance, health care and other needs. The lab will partner with three cohorts of five states each, reaching about 13 million people." Dustin Palmer Luigi Ray-Montañez gcn.com/emerging-tech/…

Right now, and I mean this instant, delete every digital trace of any menstrual tracking. Please.

I recently returned from a 2-month sabbatical. Here's how I pledge to work differently now: medium.com/@deirdrebeatri…