Thanks Enterprise Connect!🙌 Honored to be named a Best of #EC20 for Best Application of #AI!

🔊 VOLUME UP for the most famous words in racing from our CEO Tony Bates!🏎💨 📺 LIVE on NBC 📍 Texas Motor Speedway 🎥 INDYCAR on NBC #Genesys300 #BackOnTrack #RacetotheCloud

Genesys customers are talking about benefits of #predictive engagement. In our study of 700 organizations, predictive analysis is TOP AREA for growth in #AI in 2021. 43% of those using/planning to use AI will adopt predictive analysis in 2021 #GenesysSummit #CX #Contactcenter

#GenesysSummit showcases innovation

#GenesysSummit predictive engagement delivers sustainable value for customers.

#GenesysSummit - power of Genesys Cloud with integrated AI and WEM

When CX agents are equipped with Genesys technology, they deliver 𝙎𝙪𝙥𝙚𝙧 𝙃𝙪𝙢𝙖𝙣 𝙎𝙚𝙧𝙫𝙞𝙘𝙚.

BREAKING: Investment in startup Exceed.ai by Genesys will bolster conversational #AI. lb ($150 million) complements Genesys Cloud CX offering unifying data, visualizing journeys, measure effectiveness of the engagement and act on insights #CX #CCaaS.buff.ly/2YA75Qf

.Tony Bates opens #GenesysSummit with a distinction between automation and orchestration. Genesys is leaning into orchestration #CX

@genesys is forging a new category, “experience as a service” ⁦Tony Bates⁩ #genesyssummit

Incredible and exciting milestone!!

Customer-focused KPIs like customer effort score are no longer viable performance metrics. The new way forward should lead with empathy and experience #Genesyssummit ⁦Peter Graf⁩

Frictionless #CX is today’s reality - customers and employees expect smooth, effortless, personalized experiences. Olivier Jouve, EVP and GM of #GenesysCloudCX speaks about the importance of focusing on connected data & the delivery of empathy across experiences. #Xperience22

At #Xperience22 Harshali Desai describes new tools to provide a #singlesourceoftruth from disperse and diverse sources to create a #knowledgebot Genesys

"Customers are expecting personalization, and what used to be the gold standard becomes the expectation."🎙️ Elcenora Martinez #CCWVegas #CustomerContactWeek

Delighted Genesys has chosen Galway as the home of their largest R&D site in Europe. Enterprise-led research and innovation a major part of Ireland’s success story. Wishing Genesys and the workers here every success in future.

Work Automation & Task Routing is a new feature coming to Genesys Cloud over the next few quarters - similar to the #IWD feature available for Genesys Engage #GenesysSummit

End to End Experience Orchestration made possible with an open, modern API experience platform.

💡 The experience happens whether you design it or not. If you aren't bringing sales and marketing together, the experience happening isn’t what you want. It’s imperative to bring everyone to the table to digitally empower customers. 💬 Elcenora Martinez #EnterpriseConnect

We are on the brink of incredible innovation. Start designing the experiences you want for you and your customers with #AI-powered Experience Orchestration. 💬 Elcenora Martinez #Xperience23