If you are studying for the AWS AIP-C01 Generative AI Pro certification, I am happy to share my Exam notes. Email [email protected] with Study Guide insubect line for free copy.

AI Automation vs Abdication Automation is: Removing friction. Abdication is: Removing accountability. Customers can tell the difference instantly. hashtag#AI hashtag#Leadership hashtag#CustomerFirst hashtag#DrVoIP hashtag#Bedrock hashtag#GenerativeAI DrVoIP_LLC

On paper, Conversational AI in Amazon Connect is powerful stuff. In practice? • New UI, Same Feature new name? • Familiar LEX vibes • Hidden Bedrock concepts (Agents, Prompts, Guardrails) • Zero end-to-end examples (out of step documentation) If you’ve ever spent a day

Not all AI is agentic — by design. Amazon Connect Conversational AI is purpose-built for safe, predictable customer interactions. Agentic systems are built for reasoning and orchestration across systems. Understanding where one stops and the other begins is now a leadership

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“AI-Enabled Amazon Connect Modernization Packages”In two weeks, we deploy proven AI capabilities inside your existing environment to improve one or more operational metrics — like handle time, containment, or response consistency. tinyurl.com/2vzrt368

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AWS introduces Conversational AI to Amazon Connect. Given the lack of examples, and documentation we are working to figure it out! As a Generative AI Developer, you will be disappointed, as a Connect Engineer you will be scratching you head! Hopefully this three part tutorial

Smart Answer or Smart Action? Smart Answer = better/faster responses (lower cost per conversation) Smart Action = executes workflows (lower cost per transaction) This one distinction drives AI cost + ROI. drvoip.com/awsconnect/sma…

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Early Adopter represents the first 5K Engineers on the planet to earn this Pro Level Certification from AWS!

Amazon Connect Conversational AI with AI Agents - Part 2 DrVoIP youtu.be/eU3ViJA5Asw?si… via YouTube

I just received an invoice for my Propane Gas Delivery to my home. It is not the 4.2999 per gallon we paid for the gas thta is troubling me, it is the follow on fees, the tax on the fees, and the tax on the tax? Sales Tax 4.750% =14.60 Sales Tax Surch 2% =6.15 Hazmat fee 12.42

Caden Merritt - A Trans-Media Production by DrVoIP LLC. youtu.be/-gXTpExr53Q?si… via YouTube

received my propane invoice today (no joke)… It wasn’t the $4.29/gallon that caught my attention. It was this: Sales Tax: $14.60 Sales Tax Surcharge: $6.15 Hazmat Fee: $12.42 Tax on Hazmat: $0.84 Fuel Surcharge: $6.86 Tax on Fuel Surcharge: $0.47 At some point you stop asking