My colleague and Gartner analyst DarylPlummer shares the top 10 strategic #predictions for 2021 and beyond. Read more. #GartnerSYM #NeuromorphicComputing #DNAStorage #voiceofsociety @Gartner_SYM gtnr.it/3jrlDGp

Trend 1: Internet of Behaviors 💡 The IoB is about using #data to change behaviors. Learn more about this trend and the rest of our top strategic technology trends for 2021: gtnr.it/2Hk3n4s #GartnerSYM #TechTrends

Don Scheibenreif says we need to plan for multiple futures... scenarios planning is key... couldn’tagree more...#gartnersym #unit4

Good theme for the #GartnerSYM and great production, the switch to online for the keynote is smooth. Nice job @Gartner_SYM Tina Nunno DarylPlummer Don Scheibenreif -like the Ocado example too.

Are we preparing our mindsets to meet a new set of customers? Machines that upgrade their insurance, re-order supplies & sense their own repair needs are becoming a new market by themselves. #machines #robots #market Mark Raskino, Don Scheibenreif buff.ly/3p9sqZb

Are you trapped in the Customer Management Industrial Complex? blogs.gartner.com/don-scheibenre…

Driving #CX as a competitive advantage requires executive leaders to adapt to four trends: an increased need for empathy and trust, expanded touchpoints for VoC insights, enhanced customer analytics, and connecting #CX and employee experience. (H/T to Don Scheibenreif )

Are you ready to tackle the changing needs of customers in 2022 and beyond? Check this out: Four Trends Executives Must Consider To Drive CX Excellence in 2022 and Beyond blogs.gartner.com/don-scheibenre…

The #CIO continues to add more parts of the organization to their purview as operations go #digital, and #CX is no exception. I shared some insights about how CIOs are shaping it in CIO Dive. #GartnerSYM Roberto Torres bit.ly/3G48m1N

Learn more about #TotalExperience and how to implement a strategy that enables transformation. 💬 bit.ly/3w0KVU2

Among trends I heard today, maybe this one from Mark Raskino and Don Scheibenreif has the longest, most transformational impact: machines as customers. #GartnerSYM

My coauthor Joe Mariano and I are pleased to announce the 1st of 4 Orlando #GartnerSYM Socks MQs! This is the Platforms #SocksMQ with Salesforce Trailhead Tableau ServiceNow Slack Microsoft Workday Chrome MuleSoft Salesforce Sales Cloud Congrats! ✨🧦

Billions of Machine Customers are headed your way. Will you be ready? Free Webinar on February 16th 11a EST Your Next Growth Opportunity: Machine Customers gartner.com/en/webinar/456… Join MarkRaskino and me as we talk about our new book When Machines Become Customers.

I’m reading this book now and it is excellent. For any business person. Jump on this Webinar and buy a copy!

Getting ready for the first signing of our book When Machines Become Customers at #gartner #CIO leadership Forum in Phoenix. I have to remind myself this actually happening. You can get your own copy at a.co/d/aXjpwMP

Read the official press release: Machine customers represent one of the biggest new growth opportunities of the decade, and business leaders must act now to create a path to entry to a business megatrend that will eventually be more gartner.com/en/newsroom/pr… via Gartner

A compelling #customerexperience demands balancing customer empathy with #technology to avoid falling into the trap of “engineered insincerity.” Check out our guest article for Harvard Business Review, with my fellow Gartner analyst Leah Leachman. bit.ly/3n4apif

Machine customers are a trillion-dollar opportunity 💰 CEOs believe that by 2030, up to 20% of their companies’ revenue will come from #MachineCustomers. MarkRaskino and I help you take full advantage of this opportunity. #AI gtnr.it/3lt0iDx

Today, there are more connected machines than humans on the planet. In a new article for CIO Dive, I share why CIOs must prepare now for the #MachineCustomers of the future. Learn more here. #AI #GartnerDA Gartner bit.ly/3FVFfR3